Error: “Cannot Start App. Please contact your help desk.” When Launching App Through Receiver

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

The following error is displayed when launching app through Receiver:

Cannot Start App. Please contact your help desk.

Event ID 31 is recorded in the event viewer.

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“This account is already added. Please select another account to add or press the close button” While Configuring Receiver

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

When customer attempts to configure Receiver, he gets an error:

  • This account is already added. Please select another account to add or press the close button.

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Error “Cannot Connect to Server” when configuring receiver externally

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


While configuring the receiver; We may get the error message still beacons are perfect to connect receivers;

Error “Cannot Connect to Server” While configuring the receiver externally

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