Tag: Help desk

Error: “Cannot Start App. Please contact your help desk.” When Launching App Through Receiver

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This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

The following error is displayed when launching app through Receiver:

Cannot Start App. Please contact your help desk.

Event ID 31 is recorded in the event viewer.

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“This account is already added. Please select another account to add or press the close button” While Configuring Receiver

Citrix Leave a comment
This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

When customer attempts to configure Receiver, he gets an error:

  • This account is already added. Please select another account to add or press the close button.

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Error “Cannot Connect to Server” when configuring receiver externally

Citrix Leave a comment
This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


While configuring the receiver; We may get the error message still beacons are perfect to connect receivers;

Error “Cannot Connect to Server” While configuring the receiver externally

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