How do I change my settings in Citrix Files for Outlook?

Options for settings using Citrix Files for Outlook

Change options for Citrix Files for Outlook by clicking on the Options button on the Outlook home window.

User-added image

The Citrix Files for Outlook Default settings popup displays.

User-added image

This allows you to make changes to the default settings under the following categories:

NOTE: Some options may be set and restricted by Administrators.

  • General – Allows editing of General settings including
    • Attachments
    • Icon
    • Expiration Policy
  • Attaching Files – Allows editing of these components
    • Security
    • Notifications
    • Downloads
  • Requesting Files – Allows editing of these settings
    • Security
    • Notifications
    • Upload Location
  • Encrypted Email – Allows editing of these encryption settings
    • Security
    • Notifications
    • Expiration Policy
  • Inserting Links – Allows editing of these settings
    • Appearance
    • Linked Text
    • Language
  • Help – Allows you to set up usage log files.
    • Normal – select to store a record of basic usage activity.
    • Advanced – select to store a detailed record of all usage activity.

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Central eMail Quarantine

I need a solution

Dear All,

I have Symantec Mail Security for Microsoft Exchange 7.9 running on multiple Exchange 2013 server in DAG configuration.

Is there a way to centralize quorentined email, not just virus threats by email as well. Thats say a email was quorentine becoused it viloted some file based rule, can I setup a central quorentine for all my SMSME servers, and take actions for releasing from that central place?

Thank you

b.l

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How to allow or block mail sending in Endpoint Prevent?

I need a solution

Hello,

We are testing Email blocking using Endpoint Prevent with two specific requests:

– We have found multiple situations where the mails are blocked and user wants to send the mail with approval from supervisor. There are several discussions regarding the same issue, but all of them point to a Network Prevent for Email deployment and can be done with the integration of a MTA that supports Quarantining. Can this be done without hext hop mail gateway and with adding an option to a pop up notify message (Endpoint notify) that informs and asks manager for an approval to grant sending specific email? So it is not simple Endpoint notify response or simple Endpoint block response in case of policy violation, but the case “in the middle” where mail gets stucked until someone (e.g. manager) grants or discards mail sending.

Solution for similar request using Network Prevent for Email deployment were described at next discussions, but we are limited on a Endpoint Prevent deployment:

https://www.symantec.com/connect/forums/vontu-email-prevent-catch-block-and-release-capbility

https://www.symantec.com/connect/forums/how-allow-blocked-mail-network-prevent-email

https://www.symantec.com/connect/forums/grant-rights-forward-blocked-email

– The other request regards to a detect emails with a list of email addresses withing the body or attachment that should be stopped in “graduall” way, meaning that if a mail message has a list of 5 to 10 mail addresses, than mail shoud be released and sent, and if mail message has a list of more than 10 mail addresses, than mail shoud be a matter of Endpoint notify or block response. Does anyone have suggestion how to resolve this issue?

 Thanks, best regards.

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The connection to Microsoft Exchange is unavailable, Outlook must be online or connected

Microsoft Outlook, at times, is known to give an error saying — The action cannot be completed. The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action. In this post, we will show how you can fix this problem and get back it to working as usual.

The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action

The connection to Microsoft Exchange is unavailable, Outlook must be online or connected to complete this action

The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action

There are two ways to fix tjis issue. First, create a new default profile. Second, Delete the default profile. Not many have multiple Outlook profiles is not always an option. So use the second method as follows:

  1. Delete Default Profile
  2. Create a New Outlook Profile
  3. Update or create your Outlook profile with RPC encryption
  4. Disable the encryption requirement on all CAS servers
  5. Deploy a Group Policy setting to update existing Outlook profiles with RPC encryption

The first, three can be configured by the end-user, while the last two are only for Servers.

1] Delete Default Profile

Change Default Outlook Profile Windows 10

  • Launch Outlook, and then click on Info > Account settings dropdown > Manage Profile
  • It will open the Mail Setup window. Click on Show Profiles button.
  • Delete the default profile by clicking on the Remove button.
  • Restart Outlook.

When you remove the profile, all offline cached content for its account will be removed. However, you can backup the OST profile to reuse it.

When you relaunch Outlook, you will have to create a new profile, and then go through the setup process again.

2] Create a New Outlook Profile

Create New Outlook Profile Windows 10

If you do not want to delete, you can create a new default profile. At the Mail Setup > Profiles section, you can click on the Add button, and then give a name to the profile. Next, you need to add the email accounts you want to add. Make sure to properly configure the email account, so the error doesn’t reappear. Also, make sure to set that as the default profile.

3] Update or create your Outlook profile with RPC encryption

create your Outlook profile with RPC encryption

Most of the users have all email accounts under one single profile. One of the email accounts may be having trouble with that is running Microsoft Exchange Server 2010, Microsoft Exchange Server 2013, or Microsoft Exchange Server 2016. These are usually corporate accounts that haven’t been configured properly.

  1. Launch Outlook, and then click on Info > Account settings dropdown > Manage Profile
  2. Click on E-mail Accounts > select the email which is configured with Exchange Server, and then click on Change > More Settings
  3. In the Microsoft Exchange window, switch to Security tab
  4. Select Encrypt data between Microsoft Office Outlook and Microsoft Exchange.
  5. Click Ok and exit

It should fix the issue if it were because of RPC encryption error.

4] Disable the encryption requirement on all CAS servers

This part is specifically for IT admins who can disable encryption requirements. Microsoft warns that it should be only used where you cannot immediately deploy the necessary RPC encryption settings on your Outlook clients. Run the following command in the Exchange Management Shell:

Set-RpcClientAccess –Server <Exchange server name> –EncryptionRequired:$False

You must run this cmdlet for all Client Access servers that are running Exchange Server 2010 or later version. Rerun this command for each Exchange server that has the Client Access Server role. Also, make sure to disable RPC encryption, which we talked about in the above step.

However, make sure to enable it back again after deployment with changes to the RPC requirement on the Outlook.

5] Deploy a Group Policy setting to update existing Outlook profiles with RPC encryption

Enable RPC Encryption Policy Settings

You can also change RPC settings on the server-side by using Group Policy. Navigate to User Configuration > Administrative Templates > Microsoft Office “Version number” > Account Settings > Exchange. Locate policy Enable RPC encryption and disable it.

We hope these methods helped you to resolve Outlook connected issues with Microsoft Exchange.

EDB to PST Converter Open Source – Here You Go!

Are you looking for an open source EDB to PST Converter tool? Want to download it for free? Did not find perfect match till now? No need to worry. Here, we have come up with a proper solution for the same.

EDB to PST Converter EDB to PST Converter

Microsoft Exchange Server is really popular among the users and storecomplete mailbox data like emails, contacts, calendars, etc., in EDBfile format. But there are some situations in which it becomes littledifficult for the users to access Exchange database EDB file. It canbe due to any reason like corruption in database, Exchange Server isunder maintenance, moving to some other platform, etc.

In these scenarios, users are start searching for some solution tohave permanent and easy access to Exchange mailbox data. Therefore,one of the reliable way of overcoming this is convert EDB to PSTformat. Now, as it stores crucial information in it so, conversionprocess needs to carried without any loss of data. After this, thevery first question that strikes in user’s mind is how to do thesame. This is the reason user’s want open source EDB to PSTConverter. Considering this requirement, we have discussed a free EDBto PST Converter that you can easily download and use directly.

What Makes User’s Look for Free EDB to PST Converter Tool?

Before converting Exchange database file to some other file format,it is important to understand when it will be beneficial. To knowabout the same, continue reading the section below:

  • It might be possible that MS Exchange Server is under Maintenance and will take long to get completed. In this situation, even Exchange will be unable to perform any task.
  • Your organization is moving from Exchange Server to some other platform.
  • You simply want to backup / move / transfer Exchange data on local machine or to another place.

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Apart from this, there is one more major reason behind it i.e.,corruption in Exchange database file. In order to recover EDB file,you need to convert it to PST format. Here, some of the possiblereasons behind damaged Exchange database file:

  • Whenever there is some technical fault in internet connectivity or there is a sudden power shutdown, Exchange shutdown abnormally resulting corruption in database.
  • Whenever there is Exchange Server downtime, there is possibility some unwanted errors. For example, virus attack or hardware failure, breakdown of Exchange information store, JET engine error, and many more.

An Open Source EDB to PST Converter Tool : Try It Before Buying It!

SysTools EDB to PST open sourceis one of the popular application that can let you all export Exchange mailbox data. A user can convert emails, contacts, calendars, notes, etc., from EDB to PST format in a few simple clicks. The software is designed in a manner that it supports EDB file of all version of Exchange Server. In addition, if a user wants, he or she can export selective data items from Exchange data to PST format via date-based and category filter.

Features of EDB to PST Converter Open Tool

  • Export offline EDB mailbox to Outlook PST format
  • Capable to convert public folders and private mailboxes to PST format
  • Provide preview of EDB file data like emails, contacts, calendars, etc.
  • Allows to export even corrupted or damaged EDB files to PST data format
  • Remove SMIME / OpenPGP encryption from emails in EDB file
  • Compatible with all Exchange Server, Outlook & Windows versions

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Try the demo of Free version of EDB to PST Converter. The software will export only first 25 items per folder. When you get satisfied with the working of the tool, you can activate the software with licensed version and have to complete access to it.

Avoid embarrassing mistakes: How to recall an email in Outlook

Outlook Windows 10

How to recall an email in Outlook

Recalling an email in Outlook can save you from many awkward or embarrassing situations. Here’s how you can do that.

  1. Head to the Sent Items part of the Outlook app and double click the message that you want to recall.
  2. Navigate to the Message tab in the open window with the message.
  3. Head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.
  4. Choose to delete the unread copy of the message on the server, or replace it with a new message.
  5. Press OK

Applies to All Windows 10 Versions

One of the most embarrassing things in life is replying to an email, and realizing you’ve replied to all, or sent out something to the recipient that wasn’t meant to see. Luckily, there is a way around this common problem. With the Outlook app as part of Office 365, you can easily recall an email — granted that you’re using a Microsoft Exchange account and the feature has been enabled by your IT department. In this guide, we’ll show you how you avoid mistakes and recall emails in Outlook.

Steps to recall an email in Outlook

The first step in recalling an email in Outlook is to head to the Sent Items part of the Outlook App. After that, you can double click the message that you want to recall. Then, you need to navigate to the Message tab in the open window with the message. You can then head to the fourth group of options in the top menu bar under Move, and choose Recall this Message.

After following the steps above, a new window with the recall a message option should have appeared. From there, you’ll have two options, both of which will require you to press on OK afterward. You can either delete the unread copy of the message on the server, or you can replace it with a new message. The recipient might have already viewed the message, so deleting the unread copy might not always work. You can, however, select the option to receive a report on if the recall was successful.

Speed is of the essence here, and you should always recall right as you realize your mistake. If all else fails, that’s where the second option comes in, allowing you to write an apology message so that the original (error) email does not get opened.

Other ways to avoid having to recall messages

Recalling messages might not always work, but there are some ways you can avoid getting into the situation. First off, you should always slow down and double-check where your emails are heading. You also can even these troubles by setting up an Outlook rule to delay emails. This ensures that your messages sent through Outlook will be delayed by a certain number of minutes, giving you a short period of time to recall messages if something were to go wrong.

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Further reading: Email, Microsoft, Outlook

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You don’t have permission to book this resource error [QUICK FIX]

A number of users have reported seeing the error message You don’t have permission to book this resource whenever they try to book a room (or other assets), by using the Outlook Exchange.

This issue is caused by migrating the room mailbox from an on-premises location to the Outlook Exchange Online service. When the move is performed, the permissions of the server need to be assigned again to avoid this issue.

This error message can cause a lot of confusion, as the initial settings of the local room mailbox seem to be in order at first glance. Even though that is the case, these features become inactive for security reasons. This protects the information stored on the servers from any third-party that wants to extract that information.

For these reasons in this article, we will explore several troubleshooting methods to deal with this issue. Please follow the steps described in this guide closely to avoid any other issues.

How to fix You don’t have permission to book this resource error?

1. Assign corresponding permissions of the room mailbox to your Exchange Online account

  1. Log into the Exchange Admin Center with your administrator account.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  2. Navigate to Recipient -> Resources.Microsoft Office 365 admin - You don't have permission to book this resourceMicrosoft Office 365 admin - You don't have permission to book this resource
  3. Double-click the room mailbox.
  4. Inside the pop-up window that appears, select Mailbox Delegations.
  5. Add your administrator account inside the Full Access blank space.
  6. Click on the Save button.
  7. Open Room Mailbox again and check to see if the issue persists.

Note: It is recommended that when performing these above steps, you use a private browsing session. Press CTRL+SHIFT+P for Mozilla Firefox, Microsoft Edge, and Internet Explorer. For Google Chrome press CTRL+SHIFT+N.


Send emails like a pro with these great email clients!



2. Add your account to Open Room MailboxExchangeOnline - You don't have permission to book this resourceExchangeOnline - You don't have permission to book this resource

  1. Log into your Open Room mailbox account.
  2. Select Options -> Resource Schedule page -> Add your account to the list.
  3. Inside your Outlook (with admin access) -> right-click Calendar -> select Data Properties.
  4. Inside the Permissions tab -> add the users with the appropriate access level -> click Save.Microsoft Office permissions - you don't have permission to book this resourceMicrosoft Office permissions - you don't have permission to book this resource
  5. Try to see if the issue persists.

Another possible reason for this error message could be caused by users trying to book rooms with 1 year before the preset time limit. This information can be checked by going to Portal ->Exchance -> Recipients -> Calendar -> Edit booking options.

In this article we explored a quick fix for the error You don’t have permission to book this resource when trying to reserve a room or other assets on Exchange Online.

Because this issue is caused by porting the data storage from local to cloud, the problem can be fixed by re-allowing the access for each of the users inside your Microsoft Exchange Admin Center.

Please feel free to let us know if this guide helped you solved your problem, by using the comment section found below.

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Issues with sending email to domain protected by Symantec Cloud

I need a solution

Hi all,

We are having an unusual issue when sending emails to a domain protected by Symantec cloud (although they are also having the same issue sending to us)

We have our email hosted by Office 365. Any emails going to them that has our HTML signature on get rejected by Symantec cloud with the error:

550 5.0.350 Remote server returned an error -> 553 Message filtered. Refer to the Troubleshooting page at;http://www.symanteccloud.com/troubleshooting for more;information. (#5.7.1)

Incidentally, the people we are trying to email get the same error when they try to email us with their HTML signatures in the emails.

Any emails sent to or from us/them without the HTML signatures send fine.

Is there anybody who can assist with this? We have the original email headers if they are needed including the x-forefront-antispam-report:  and x-microsoft-antispam:

Many thanks

Ed

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