Tag: MAPPER

Deploying ShareFile Drivemapper via Group Policy in a XenApp environment

Citrix Leave a comment
Drive Mapper Group Policy Example

This guide is a basic example on how to enable Drive Mapper for ShareFile users in Active Directory. This is one example of a possible configuration to only allow Drive Mapper to run for specific users. You must have access to Active Directory Users and Computers and Group Policy Management.

Step 1:

Create a new Security Group. This example creates a Security Group named “ShareFile Users”

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Add the ShareFile users to the security group. In this case, John Doe is our ShareFile user.

Step 2:

Put all users in an Organizational Unit. This guide assumes all users are in the same OU and will use Group Policy precedence and filtering to disable and enable for the appropriate users. For this example, an OU named “Demo” is created under the domain.

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Make sure at least two users exist for the example.

This example uses two users, Demo User and Colm. ShareFile Users security group also resides in this OU.

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Step 3:

Create two new Group Policy Objects in the Group Policy Management Console. This example users “DriveMapperEnabled” and “DriveMapperDisabled”.

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Link both policies to the OU created in Step 2 named Demo.

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In DriveMapperDisabled set the policy for Enable Drive Mapper but do not check the box.

In DriveMapperEnabled set the policy for Enable Drive Mapper but make sure you do check the box.

Note: This is the user policy, not computer policy.

Step 4:

Set security filtering on the Group Policy Objects. The desired behavior is for Drive Mapper to be disabled for all users except those which belong to the ShareFile Users security group. The policy security filtering for DriveMapperDisabled should include all users. The default “Authenticated Users” should suffice for this.

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Click on the DriveMapperEnabled and add the Security Group “ShareFile Users” and then remove “Authenticated Users”.

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Now each policy has filtering so that all users should have Drive Mapper disabled with the exception of ShareFile Users.

Step 5:

Verify that the Group Policy Inheritance is correct in the Demo OU. Click on the Demo OU in Group Policy Management Console. Click on the Group Policy Inheritance tab.

Make sure DriveMapperEnabled has a higher precedence than DriveMapperDisabled. This will ensure that the enable policy is run after the disabled and allows the appropriate users to use Drive Mapper.

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Related:

ShareFile Drive Mapper is slow to load

Citrix Leave a comment
If experiencing slowness in Drive Mapper, try increasing the cache size to which Drive Mapper has access. You can do this by navigating to your system tray hidden icons, right-clicking the Drive Mapper application, choosing Settings, and increasing the cache size.

Drive Mapper is an API driven tool that only caches local data, and the files seen in the directory are often not actually housed on your local computer. Many users sometimes fail to understand that actions they perform will not be as responsive as in other areas of the File Explorer, seeing as how they are dependent on network activity. Frequent directory changes and working with larger/numerous files will affect how the program functions.

The application is fastest when you are navigating among common drives, the size of data which is less than the cache setting. When you exceed that setting, Drive Mapper has to dump data to make room for more data, and files or folders that you were using and accessing very quickly are now much slower, as the application has to re-download the associated files. Having an increased cache will help you keep more data on the machine and improves performance.

Regularly restarting the affected computer on at least a daily basis, and verifying the version of software installed is the most current, are recommended.

Related:

7022924: The pvmove command fails on clustered LVM volume groups

Novell Leave a comment
There are three possible solutions:

1. Put all but one node in stand-by mode, perform the pvmove command, then activate the nodes again

Advantages: The ocfs2 filesystem remains mounted with resources still running

Disadvantages: All resources are running on one node during the pvmove operation

Procedure:

a. On a three node cluster run:

crm_standby –node=node3 –update=on

crm_standby –node=node2 –update=on

b. From node1, run pvmove /dev/mapper/IMAGES1

c. vgreduce vg-images /dev/mapper/IMAGES1

d. pvremove /dev/mapper/IMAGES1

e. Activate the standby nodes:

crm_standby –node=node3 –update=off

crm_standby –node=node2 –update=off

2. Wait until there is little I/O to the volume and attempt the pvmove.

Advantages: The ocfs2 filesystem remains mounted with resources running across all nodes.

Disadvantages: The pvmove command is not fully cluster aware, so I/O load would have to be minimal. There is still a risk the pvmove command will hang.

Procedure:

a. Wait for I/O to be minimal.

b. pvmove /dev/mapper/IMAGES1

c. vgreduce vg-images /dev/mapper/IMAGES1

d. pvremove /dev/mapper/IMAGES1

3. Stop the filesystem resource, run pvmove on one node and restart the filesystem resource.

Advantages: The LVM volume is isolated to one node and the pvmove command has all it’s requirements met.

Disadvantages: Requires clone filesystem downtime during the pvmove.

Procedure:

a. Stop the clustered filesystem resource. This will cause the filesystem to be unmounted and the resources using that filesystem should stop.

b. pvmove /dev/mapper/IMAGES1

c. vgreduce vg-images /dev/mapper/IMAGES1

d. pvremove /dev/mapper/IMAGES1

e. Start the clustered filesystem resource.

Related:

7022736: Event and Alert dashboards are not loading when the sentinel is upgraded from 8.1.0.1 to 8.2

Novell Leave a comment

This document (7022736) is provided subject to the disclaimer at the end of this document.

Environment

Sentinel 8.2

Situation

The exception called “mapper[hits] cannot convert from long to integer” is being thrown.

Resolution

This issue is fixed in 8.1.1. Those who upgrade the sentinel from the version prior to 8.1.1 to 8.2 needs to follow the below workaround.

1) Save the kibana index with another name (.kibana-temp)
curl -XPOST “http://localhost:9200/_reindex” -H ‘Content-Type: application/json’ -d’
{
“source”: {
“index”: “.kibana”
},
“dest”: {
“index”: “.kibana-temp”
}
}’
2) Delete the .kibana index
curl -XDELETE ‘localhost:9200/.kibana’
3) Create an index template with proper mapping
curl -XPUT “http://localhost:9200/_template/kibana” -H ‘Content-Type: application/json’ -d’
{
“template”: “.kibana”,
“settings”: {
“number_of_shards”: 1
},
“mappings”: {
“config”: {
“properties”: {
“buildNum”: {
“type”: “keyword”
}
}
},
“index-pattern”: {
“properties”: {
“fieldFormatMap”: {
“type”: “text”
},
“fields”: {
“type”: “text”
},
“intervalName”: {
“type”: “keyword”
},
“notExpandable”: {
“type”: “boolean”
},
“sourceFilters”: {
“type”: “text”
},
“timeFieldName”: {
“type”: “keyword”
},
“title”: {
“type”: “text”
}
}
},
“visualization”: {
“properties”: {
“description”: {
“type”: “text”
},
“kibanaSavedObjectMeta”: {
“properties”: {
“searchSourceJSON”: {
“type”: “text”
}
}
},
“savedSearchId”: {
“type”: “keyword”
},
“title”: {
“type”: “text”
},
“uiStateJSON”: {
“type”: “text”
},
“version”: {
“type”: “integer”
},
“visState”: {
“type”: “text”
}
}
},
“search”: {
“properties”: {
“columns”: {
“type”: “keyword”
},
“description”: {
“type”: “text”
},
“hits”: {
“type”: “integer”
},
“kibanaSavedObjectMeta”: {
“properties”: {
“searchSourceJSON”: {
“type”: “text”
}
}
},
“sort”: {
“type”: “keyword”
},
“title”: {
“type”: “text”
},
“version”: {
“type”: “integer”
}
}
},
“dashboard”: {
“properties”: {
“description”: {
“type”: “text”
},
“hits”: {
“type”: “integer”
},
“kibanaSavedObjectMeta”: {
“properties”: {
“searchSourceJSON”: {
“type”: “text”
}
}
},
“optionsJSON”: {
“type”: “text”
},
“panelsJSON”: {
“type”: “text”
},
“refreshInterval”: {
“properties”: {
“display”: {
“type”: “keyword”
},
“pause”: {
“type”: “boolean”
},
“section”: {
“type”: “integer”
},
“value”: {
“type”: “integer”
}
}
},
“timeFrom”: {
“type”: “keyword”
},
“timeRestore”: {
“type”: “boolean”
},
“timeTo”: {
“type”: “keyword”
},
“title”: {
“type”: “text”
},
“uiStateJSON”: {
“type”: “text”
},
“version”: {
“type”: “integer”
}
}
},
“url”: {
“properties”: {
“accessCount”: {
“type”: “long”
},
“accessDate”: {
“type”: “date”
},
“createDate”: {
“type”: “date”
},
“url”: {
“type”: “text”,
“fields”: {
“keyword”: {
“type”: “keyword”,
“ignore_above”: 2048
}
}
}
}
},
“server”: {
“properties”: {
“uuid”: {
“type”: “keyword”
}
}
},
“timelion-sheet”: {
“properties”: {
“description”: {
“type”: “text”
},
“hits”: {
“type”: “integer”
},
“kibanaSavedObjectMeta”: {
“properties”: {
“searchSourceJSON”: {
“type”: “text”
}
}
},
“timelion_chart_height”: {
“type”: “integer”
},
“timelion_columns”: {
“type”: “integer”
},
“timelion_interval”: {
“type”: “keyword”
},
“timelion_other_interval”: {
“type”: “keyword”
},
“timelion_rows”: {
“type”: “integer”
},
“timelion_sheet”: {
“type”: “text”
},
“title”: {
“type”: “text”
},
“version”: {
“type”: “integer”
}
}
}
}
}’
4) Transfer the data from the temporary index(.kibana-temp) to the .kibana index,
curl -XPOST “http://localhost:9200/_reindex” -H ‘Content-Type: application/json’ -d’
{
“source”: {
“index”: “.kibana-temp”
},
“dest”: {
“index”: “.kibana”
}
}’
5) Delete the temporary index
curl -XDELETE ‘localhost:9200/.kibana-temp’

Cause

When the default mapping is being applied by elasticsearch when we are adding dashboards and visualization in elasticsearch instead of kibana UI, The exception called “mapper[hits] cannot convert from long to integer” is being thrown because of the mapping applied by the elastic search.

Disclaimer

This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.

Related:

ShareFile Drive Mapper Tool

Citrix Leave a comment

Download Drive Mapper

Drive Mapper can be downloaded from the Apps section of your ShareFile account, or the Citrix Downloads page.

For an MSI version of the Drive Mapper tool, please see the Citrix Downloads page.


Article Contents (click a link to skip to that section)

Encrypting File System

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk. The default method is to use the built in Windows Encrypting File System (EFS). The below prompt will appear for customers that recently upgraded to v3.4.110.0 or later.

User-added image


If EFS is not available, Drive Mapper will use its own encryption method to protect the files and no action is required from the user end.


Note Regarding Drive Mapper and Antivirus Programs

Antivirus scans of the Drive Mapper file location can generate unwanted download notifications, depending on your notification settings. To avoid receiving a large amount of download notifications unexpectedly, ShareFile recommends adding the Drive Mapper app as an exception to your antivirus program.


Requirements

This app is available for Employee users. Client users cannot use this app.

The following environments are supported:

  • Windows 10 (x86 and x64)
  • Windows 8.1 (x86 and x64)
  • Windows 7 SP1 (x86 and x64)
  • XenDesktop 7.6
  • XenDesktop 7.7
  • XenDesktop 7.8 (requires v3.1.124.0 or later)
  • XenApp 6.5 (requires v3.1.124.0 or later)
  • XenApp 7.6
  • XenApp 7.7
  • XenApp 7.8
  • Citrix Profile Management 5.x
  • Windows Server 2008R2
  • Windows Server 2012R2
  • Windows Server 2016

Install Drive Mapper

Once you have downloaded the installation file from the Apps section of your account, run the installation file ad complete setup. Once installed, you will be prompted to enter your ShareFile account credentials.

Once Drive Mapper has been installed, you may select it from your Programs list in the Start Menu, as well as view it from the “Computer” section of your Windows Explorer window.

User-added image

Drive Letter and Cache Settings

You may customize the Drive Letter and Cache within the Settings menu. Access this menu by right-clicking the ShareFile icon in your task tray or accessing Drive Mapper from the Programs menu. A low cache setting may impact your ability to work on certain file types.

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk.

User-added image

Single FolderMounting

You are able to map a single accountsubdirectory to the ShareFile data location using Group Policy Setting.

Policy Name : Account Subdirectory

Location In Group Policy Editor : UserConfigurationPoliciesAdministrative TemplatesShareFileDrive Mapper


Right-Click Menu – Share a File

You may share files from within the Drive Mapper location. To do so, right-click a file and access the Drive Mapper options. Choose how you wish to share your file. Generate a link to copy and paste where you see fit, or choose the ShareFile Email system to automatically generate an email message containing a link to your file and a brief description of the file being sent. You can customize the default expiration policy for shared items in the Settings menu. Note: If configured, Administrator settings will override your local expiration policy settings.

User-added image
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Check In Check Out

This feature requires Drive Mapper v3.4.110.0 or later.

Right-click on a file to view the Check Out option.

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Once files are checked out, they will be denoted by the orange check out icon. To view the status of a file or check in a file, right-click it and access the appropriate option.

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Access Personal Cloud and Office 365 Connectors

This feature requires version 3.5 or later. Note: Files and folders cannot be moved within Personal Cloud Connectors.

In order to access Personal Cloud or Office 365 locations from within your Drive Mapper app, the Connectors must first be created. Click here for information on how to create these Connectors.

Once your Connectors have been created and authenticated, you can view the locations from within the Drive Mapper file directory, as shown below.

(Note: You can unlink Personal Cloud Connectors by right-clicking the connector folder and choosing the Unlink option.)

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Access Restricted Zones, Network Shares, or SharePoint

When attempting to access one of the above, you will be prompted to enter your credentials.

User-added image

Moving files within Network Shares and SharePoint Connector locations is supported on v3.4.110.0 or later.

Switch Account

To sign into a different ShareFile account, access the Account tab of the settings menu, and click Logoff.

Exclude File Types from Drive Mapper

ShareFile automatically prevents the following file types from being synced: .pst.

To add or remove a file type on the exclusion list, navigate to Program FilesCitrixShareFileDrive MapperShareFileDriveMapper.exe.config and edit the file with Notepad.

User-added image



Drive Mapper and Archiving Accounts

Archiving accounts cannot rename files or folders.

Because of this, accounts with Archiving enabled are currently not be able to use the “Create New Folder” button to create new folders in the Windows Explorer window, since this function will first “create” a new folder with the default New Folder folder name, then attempt to “rename” the newly created folder.


Troubleshooting – Submit Logs

You can submit logs to ShareFile Support from the About tab of the settings menu. Please enter a detailed description of your problem when submitting logs.

Adding a Folder in “Shared Folders”

Adding a folder directly to the root within “Shared Folders” is not supported in Drive Mapper. If you need to add a new root level folder, you will need to login to the web application to add the folder and it will display in Drive Mapper.

The error messaging you will see if you attempt to do this is –

Destination Folder Access Denied –

User-added image

And then – Location is not available –

User-added image

Available Localization

English, German, French, Spanish, Russian, Dutch, Portuguese, Japanese, Korean and Simplified Chinese.

Related:

Connecting to Drive Mapper

Citrix Leave a comment

Download Drive Mapper

Drive Mapper can be downloaded from the Apps section of your ShareFile account, or the Citrix Downloads page.

For an MSI version of the Drive Mapper tool, please see the Citrix Downloads page.


Article Contents (click a link to skip to that section)

Encrypting File System

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk. The default method is to use the built in Windows Encrypting File System (EFS). The below prompt will appear for customers that recently upgraded to v3.4.110.0 or later.

User-added image


If EFS is not available, Drive Mapper will use its own encryption method to protect the files and no action is required from the user end.


Note Regarding Drive Mapper and Antivirus Programs

Antivirus scans of the Drive Mapper file location can generate unwanted download notifications, depending on your notification settings. To avoid receiving a large amount of download notifications unexpectedly, ShareFile recommends adding the Drive Mapper app as an exception to your antivirus program.


Requirements

This app is available for Employee users. Client users cannot use this app.

The following environments are supported:

  • Windows 10 (x86 and x64)
  • Windows 8.1 (x86 and x64)
  • Windows 7 SP1 (x86 and x64)
  • XenDesktop 7.6
  • XenDesktop 7.7
  • XenDesktop 7.8 (requires v3.1.124.0 or later)
  • XenApp 6.5 (requires v3.1.124.0 or later)
  • XenApp 7.6
  • XenApp 7.7
  • XenApp 7.8
  • Citrix Profile Management 5.x
  • Windows Server 2008R2
  • Windows Server 2012R2
  • Windows Server 2016

Install Drive Mapper

Once you have downloaded the installation file from the Apps section of your account, run the installation file ad complete setup. Once installed, you will be prompted to enter your ShareFile account credentials.

Once Drive Mapper has been installed, you may select it from your Programs list in the Start Menu, as well as view it from the “Computer” section of your Windows Explorer window.

User-added image

Drive Letter and Cache Settings

You may customize the Drive Letter and Cache within the Settings menu. Access this menu by right-clicking the ShareFile icon in your task tray or accessing Drive Mapper from the Programs menu. A low cache setting may impact your ability to work on certain file types.

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk.

User-added image

Single FolderMounting

You are able to map a single accountsubdirectory to the ShareFile data location using Group Policy Setting.

Policy Name : Account Subdirectory

Location In Group Policy Editor : UserConfigurationPoliciesAdministrative TemplatesShareFileDrive Mapper


Right-Click Menu – Share a File

You may share files from within the Drive Mapper location. To do so, right-click a file and access the Drive Mapper options. Choose how you wish to share your file. Generate a link to copy and paste where you see fit, or choose the ShareFile Email system to automatically generate an email message containing a link to your file and a brief description of the file being sent. You can customize the default expiration policy for shared items in the Settings menu. Note: If configured, Administrator settings will override your local expiration policy settings.

User-added image
User-added image

Check In Check Out

This feature requires Drive Mapper v3.4.110.0 or later.

Right-click on a file to view the Check Out option.

User-added image

Once files are checked out, they will be denoted by the orange check out icon. To view the status of a file or check in a file, right-click it and access the appropriate option.

User-added image

Access Personal Cloud and Office 365 Connectors

This feature requires version 3.5 or later. Note: Files and folders cannot be moved within Personal Cloud Connectors.

In order to access Personal Cloud or Office 365 locations from within your Drive Mapper app, the Connectors must first be created. Click here for information on how to create these Connectors.

Once your Connectors have been created and authenticated, you can view the locations from within the Drive Mapper file directory, as shown below.

(Note: You can unlink Personal Cloud Connectors by right-clicking the connector folder and choosing the Unlink option.)

User-added image


Access Restricted Zones, Network Shares, or SharePoint

When attempting to access one of the above, you will be prompted to enter your credentials.

User-added image

Moving files within Network Shares and SharePoint Connector locations is supported on v3.4.110.0 or later.

Switch Account

To sign into a different ShareFile account, access the Account tab of the settings menu, and click Logoff.

Exclude File Types from Drive Mapper

ShareFile automatically prevents the following file types from being synced: .pst.

To add or remove a file type on the exclusion list, navigate to Program FilesCitrixShareFileDrive MapperShareFileDriveMapper.exe.config and edit the file with Notepad.

User-added image



Drive Mapper and Archiving Accounts

Archiving accounts cannot rename files or folders.

Because of this, accounts with Archiving enabled are currently not be able to use the “Create New Folder” button to create new folders in the Windows Explorer window, since this function will first “create” a new folder with the default New Folder folder name, then attempt to “rename” the newly created folder.


Troubleshooting – Submit Logs

You can submit logs to ShareFile Support from the About tab of the settings menu. Please enter a detailed description of your problem when submitting logs.

Adding a Folder in “Shared Folders”

Adding a folder directly to the root within “Shared Folders” is not supported in Drive Mapper. If you need to add a new root level folder, you will need to login to the web application to add the folder and it will display in Drive Mapper.

The error messaging you will see if you attempt to do this is –

Destination Folder Access Denied –

User-added image

And then – Location is not available –

User-added image

Available Localization

English, German, French, Spanish, Russian, Dutch, Portuguese, Japanese, Korean and Simplified Chinese.

Related:

ShareFile Drive Mapper

Citrix Leave a comment

Download Drive Mapper

Drive Mapper can be downloaded from the Apps section of your ShareFile account, or the Citrix Downloads page.

For an MSI version of the Drive Mapper tool, please see the Citrix Downloads page.


Article Contents (click a link to skip to that section)

Encrypting File System

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk. The default method is to use the built in Windows Encrypting File System (EFS). The below prompt will appear for customers that recently upgraded to v3.4.110.0 or later.

User-added image


If EFS is not available, Drive Mapper will use its own encryption method to protect the files and no action is required from the user end.


Note Regarding Drive Mapper and Antivirus Programs

Antivirus scans of the Drive Mapper file location can generate unwanted download notifications, depending on your notification settings. To avoid receiving a large amount of download notifications unexpectedly, ShareFile recommends adding the Drive Mapper app as an exception to your antivirus program.


Requirements

This app is available for Employee users. Client users cannot use this app.

The following environments are supported:

  • Windows 10 (x86 and x64)
  • Windows 8.1 (x86 and x64)
  • Windows 7 SP1 (x86 and x64)
  • XenDesktop 7.6
  • XenDesktop 7.7
  • XenDesktop 7.8 (requires v3.1.124.0 or later)
  • XenApp 6.5 (requires v3.1.124.0 or later)
  • XenApp 7.6
  • XenApp 7.7
  • XenApp 7.8
  • Citrix Profile Management 5.x
  • Windows Server 2008R2
  • Windows Server 2012R2
  • Windows Server 2016

Install Drive Mapper

Once you have downloaded the installation file from the Apps section of your account, run the installation file ad complete setup. Once installed, you will be prompted to enter your ShareFile account credentials.

Once Drive Mapper has been installed, you may select it from your Programs list in the Start Menu, as well as view it from the “Computer” section of your Windows Explorer window.

User-added image

Drive Letter and Cache Settings

You may customize the Drive Letter and Cache within the Settings menu. Access this menu by right-clicking the ShareFile icon in your task tray or accessing Drive Mapper from the Programs menu. A low cache setting may impact your ability to work on certain file types.

ShareFile data downloaded via Drive Mapper is cached to the local disk of the user’s computer. The persistence of this data will vary depending on usage and settings for cache handling. Drive Mapper will encrypt the data on the local disk by default, unless disabled via policy.

There are two methods which may be used to encrypt the cached files on disk.

User-added image

Single FolderMounting

You are able to map a single accountsubdirectory to the ShareFile data location using Group Policy Setting.

Policy Name : Account Subdirectory

Location In Group Policy Editor : UserConfigurationPoliciesAdministrative TemplatesShareFileDrive Mapper


Right-Click Menu – Share a File

You may share files from within the Drive Mapper location. To do so, right-click a file and access the Drive Mapper options. Choose how you wish to share your file. Generate a link to copy and paste where you see fit, or choose the ShareFile Email system to automatically generate an email message containing a link to your file and a brief description of the file being sent. You can customize the default expiration policy for shared items in the Settings menu. Note: If configured, Administrator settings will override your local expiration policy settings.

User-added image
User-added image

Check In Check Out

This feature requires Drive Mapper v3.4.110.0 or later.

Right-click on a file to view the Check Out option.

User-added image

Once files are checked out, they will be denoted by the orange check out icon. To view the status of a file or check in a file, right-click it and access the appropriate option.

User-added image

Access Personal Cloud and Office 365 Connectors

This feature requires version 3.5 or later. Note: Files and folders cannot be moved within Personal Cloud Connectors.

In order to access Personal Cloud or Office 365 locations from within your Drive Mapper app, the Connectors must first be created. Click here for information on how to create these Connectors.

Once your Connectors have been created and authenticated, you can view the locations from within the Drive Mapper file directory, as shown below.

(Note: You can unlink Personal Cloud Connectors by right-clicking the connector folder and choosing the Unlink option.)

User-added image


Access Restricted Zones, Network Shares, or SharePoint

When attempting to access one of the above, you will be prompted to enter your credentials.

User-added image

Moving files within Network Shares and SharePoint Connector locations is supported on v3.4.110.0 or later.

Switch Account

To sign into a different ShareFile account, access the Account tab of the settings menu, and click Logoff.

Exclude File Types from Drive Mapper

ShareFile automatically prevents the following file types from being synced: .pst.

To add or remove a file type on the exclusion list, navigate to Program FilesCitrixShareFileDrive MapperShareFileDriveMapper.exe.config and edit the file with Notepad.

User-added image



Drive Mapper and Archiving Accounts

Archiving accounts cannot rename files or folders.

Because of this, accounts with Archiving enabled are currently not be able to use the “Create New Folder” button to create new folders in the Windows Explorer window, since this function will first “create” a new folder with the default New Folder folder name, then attempt to “rename” the newly created folder.


Troubleshooting – Submit Logs

You can submit logs to ShareFile Support from the About tab of the settings menu. Please enter a detailed description of your problem when submitting logs.

Adding a Folder in “Shared Folders”

Adding a folder directly to the root within “Shared Folders” is not supported in Drive Mapper. If you need to add a new root level folder, you will need to login to the web application to add the folder and it will display in Drive Mapper.

The error messaging you will see if you attempt to do this is –

Destination Folder Access Denied –

User-added image

And then – Location is not available –

User-added image

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Related:

7022165: The multipath -l command shows undef and unknown states

Novell Leave a comment
Working as designed. The -l option only queries sys and device mapper, whereas -ll queries all available status options. Per the multipath(8) man page:

-l Show the current multipath topology from information fetched in sysfs and the device mapper.

-ll Show the current multipath topology from all available information (sysfs, the device mapper, path checkers …).

The multipath -l and -ll output for the device line have the following columns:

SCSI ID, kernel device, major:minor, device-mapper state, path checker state, device state 

 |- 3:0:0:0 sdb 8:16 active ready running

Related:

VNX: /home directory is 100% full (User Correctable)

Dell Community Leave a comment

Article Number:495506

Article Title and Link for Registered Users: VNX: /home directory is 100% full (User Correctable)

Affected Product(s): VNX1 Series,VNX OE for File,VNX2 Series

Article Summary:home directory is getting 100% full. /dev/mapper/emc_vg_pri_ide- emc_lv_home 604736 574016 0 100% /home. Follow the below steps: [root@VNX4145-CS0 ~]# df -k Filesystem 1K-blocks Used Available Use% Mounted on /dev/hda3 2030768 1291992 633952 …

Article Last Updated:February 20, 2017

Please note that this abstract is machine-generated. Registered users should click the above link to view the entire knowledge article from Dell EMC Online Support, otherwise please contact Dell EMC Customer Service for further assistance.

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