Granicus Livemanager files are flagged as infected by a virus

I need a solution

We are using a product called Granicus Livemanager. This product allows us to schedule meetings and change between different speakers. Lately when using the product SEP 14 is flagging all the Livemanager files as infected by viruses. This files reside in the usersappdatalocal area. I

Is anyone else having problems with this product.



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Virus Detected but not quarantined – Logs

I need a solution

Hi all,

We want to analyse the cases where Virus has been detected from Symantec Server but not quarantined for Audit purpose. There are 2 requirements for this:

1: Logs for Virus detected but not quarantined needs to be taken so that they can be used to integrate in SIEM tool.

2: E-mail alerts can be obtained for this particular case where Virus has been detected but has not been quarantined.





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The client machine installs the wrong time and the time when the symatec scan virus is reported wrongly when the virus was detected

I do not need a solution (just sharing information)

The client machine installs the wrong time and the time when the symatec scan virus is reported wrongly when the virus was detected. It should be symatec end point manager to announce the presence of a virus even if there are no more viruses
The client has set the date to 2020 so if I want to not show the virus notification I will have to wait until 2020



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Technology & Teamwork Come Together to Print 3D Prosthesis for Children

Autumn Egnatuk is a typical four-year old girl. She loves gymnastics, her beloved doll “Rainbow” and the Disney movie Frozen. She’s curious, full of energy and enjoys playing with friends and her younger sister. The fact that she was born without a left hand doesn’t seem to slow her down. She can do everything her preschool classmates can – and then some!

Autumn Egnatuk with her parents Ronnie and Sarah

After she was born, Autumn’s parents Ronnie, an OEM Enterprise Product Specialist at Dell EMC, and his wife Sarah researched everything they could about limb differences and prosthetics. Most guidance recommended starting early. However, their initial attempts to get a prosthesis for Autumn were met with frustration and disappointment.

The Egnatuks secured an appointment at a world-renowned hospital that caters to people with amputations and limb differences, hoping for assistance and a long-term plan for Autumn. Unfortunately, they were told that because Autumn was meeting age-appropriate developmental milestones, she didn’t need a prosthesis. Insurance doesn’t typically cover them for children, despite research showing multiple benefits. A prosthesis not only increases functionality for children with limb differences, but it can help build self-confidence, which is critical for kids during this period of their lives.

Children like Autumn who have dysmelia (the term for all types of congenital limb differences) not only want to blend in with their classmates and friends, but they want – and deserve – the increased functionality that a prosthesis can bring. Determined, Ronnie and Sarah continued their quest and finally found a company in Houston, TX, that had experience in pediatrics and specialized in upper limb prosthetics. They began the tedious process of filing for medical necessity with their insurance company. After seven long months, Autumn was finally approved for a passive prosthesis device. It looks like a doll’s hand but does not function. It was a good start, but not a long-term solution for an energetic and growing little girl.

3D Printing Prosthesis

In September 2018, an article on Dell’s internal website caught Ronnie’s eye. Tara Sawyer’s story “Changing Lives Through 3D Printed Prosthetics,” described Dell employee Keith Dyer’s daughter Phoebe, and her journey to getting a 3D printed arm. The Dyers live in the UK, and like Autumn, 7-year-old Phoebe has dysmelia. The Dyer family worked closely with Deloitte Digital to get 3D printed hands for Phoebe. Phoebe loves her prosthesis, and even got to show off her custom Manchester United hand to the players at a home game!

Ronnie was intrigued and reached out to Phoebe’s dad Keith to learn more about their process. He wondered if this process might be something they could look in to for Autumn back home in Texas. Around the same time, Seamus Jones, who works in Technical Marketing for Dell EMC, was also inspired by the story and reached out to Keith to see how our team in Round Rock might be able to help locally. Seamus knew that we had 3D printers on site because our OEM team often develops custom solutions for customers. We have the design (CAD) and 3D printing expertise to accomplish a project like this. Keith put him in touch with Ronnie, and the “Autumn Project” in Texas was soon underway!

3D Printing

It takes approximately 14 hours to print a child’s size hand using 3D printer, and another four+ hours to assemble. But the time and cost are minimal compared to a traditional prosthetic.

3D Printers in Round Rock, TX

For the Autumn Project here in Round Rock, Seamus coordinated with engineers Ric McKinney and Karl Hamand, who readily agreed to help. Normally, most of the 3D printing done onsite is industrial black. But they wanted to give Autumn the opportunity to customize hers, so the PowerEdge Product Marketing team agreed to sponsor the ABS and PLA material in additional colors. Autumn chose a yellow and orange version, and a light blue and white “Frozen” version.

Before long, the team had created two brand new hands for her:

The Hand Off

January 18, 2019 was the big day – time to present Autumn with her new hands. The Egnatuks traveled from their home outside of Houston, TX, and Keith was in town from the UK.

Seamus brought donuts and toys to help Autumn feel comfortable (he has daughters of his own, and knows sugar is often a quick way to make friends with a little one!). The most important thing was that she felt comfortable and had time to try on and get used to her new hand. After all, this entire project was about her.

As you can see, the hands were a hit:

Autumn trying on her new prosthetic while Keith Dyer shows her pictures of his daughter, Phoebe

Seamus Jones helps Autumn get familiar with her new hand

Autumn throwing a ball with her mom Sarah’s encouragement!

The Autumn Project Team

Adults: Seamus Jones, Brian Blossom, Sarah Egnatuk, Ronnie Egnatuk, Keith Dyer, Karl Hamand

Children: Autumn Egnatuk, Stella Hamand, Andi Egnatuk

Not Pictured but played an integral part: Chad Fenner, Scott Johnson, Andy Wilks

Soon after, Ronnie followed up with the Autumn project team: “It has been two weeks since Autumn received the additional hands form Dell and we could not be more impressed with how proud she is to wear them and show them to her family and friends. We are truly grateful.”

This is a wonderful example of how collaboration, innovation and technology can make a massive impact and truly change lives.

As Seamus explained “If we can make a difference in a child’s life, by providing greater functionality and most importantly increasing his or her confidence, we want to help. That’s why we do what we do.”

At Dell EMC, we use technology to enable others to reach their full potential. We’re proud to be a part of this project, and as Seamus said, “This is only the beginning.” He is currently in contact with several nonprofit organizations to grow awareness of dysmelia and help both children and adults with limb differences.

For additional information on this project, or if you or someone you know has dysmelia and could benefit from a 3D printed prosthesis, email Seamus Jones at [email protected].


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ADHD at Work: Tips and Trips from Dell Team Members

EMC logo

Highly energetic.
A problem-solver.

Sound like someone you would like to have on your team?

These are the valuable attributes an employee with ADHD can bring to your workplace.

ADHD, or Attention-Deficit/Hyperactivity Disorder, is a highly genetic, brain-based syndrome that affects the regulation of a particular set of brain functions and related behaviors – attention span, hyperactivity and impulsivity.  You may relate ADHD to a childhood syndrome, but since it is a neuro-behavioral condition, most children don’t outgrow it; they simply learn to accommodate in their adult life. Data shows that approximately 3.4 percent1 of the global adult population functions with some level of ADHD.

So it is vital that adults with ADHD learn coping mechanisms to succeed in their personal and professional lives.  It is equally important for employers to recognize the accommodations they can take for their valuable ADHD team members.

Since coping with ADHD in the workplace is not one size fits all, I spoke with a few of my fellow Dell team members to learn tips that have been effective for them, as well as some trips (those tools that did not work so well).

 Tips for Coping with ADHD at work:

 Take a breakMiranda Caenepeel

Start each day with intent. I spend 5 or so minutes each day on self-awareness and the intent I plan to use it. 

– Miranda Caenepeel, Sales Operations Manager

David FordExercise. I find taking an hour walk early in the morning prior to starting my workday enables me to offset my hyperactivity and stay better focused!

– David Ford, Senior Education Account Manager and North America Communication Lead for True Ability ERG


Be honest

Mike CookI used to be ashamed or afraid to tell my teams, co-workers or bosses about my ADHD, but I have learned that it is crucial to make sure they are all aware so that my:

  • Boss knows that I may not be the best to be point on a project, but that I can help in many areas.
  • Co-Workers & Team know that they need to always follow-up on conversations and/or make sure that I follow-up so that I don’t forget.

– Mike Cook, Manager Enterprise Services

Use the technology that’s at your fingertipsNick Turner

Utilize resources to the upmost extent. I understand that I may forget things such as meeting times, deadlines, etc. I have made great efforts to utilize my Outlook calendar to remind me of these.

– Nick Turner, Customer Experience Advisor and North America True Ability ERG Lead

Write it down

Write ideas down – Like most with ADHD I have more thoughts before 8AM than others do throughout their day. With that, I’ve learned that if I want to discuss something or have an idea, I put it on my calendar right then so that I don’t forget and I can go back to it.  – Cook

Limit known distractions

Try to keep your workspace clean so that little things don’t distract you (i.e. what’s that paper, did I finish that, etc.). My phone is on silent while I’m at work. I have alerts if family needs to reach me for an emergency.  – Cook

Turn off the chime on your phone and other notifications that you know will distract you and simply drive you crazy. A great example is Outlook – do you really need the chime and pop up every time you get a new email? Turn it off. Do you really need Facebook letting you know when another notification has surfaced? Turn it off. By reducing these distractions, you take back control of your focus and how you spend your time. You also don’t run the risk of being distracted from something more important – like a conversation with a colleague or teammate. – Jennifer Newbill, Director Global Employment Brand

Don’t start down a YouTube rabbit hole!  – Turner

Realize your strengths and weaknesses

I know my limitations surrounding my ADHD and seek to enhance my strengths derived from my diagnoses looking to improve at every opportunity.  – Ford

Ask for resources to study. I often lose attention in long meetings and miss some key points due to my mind wandering for a few minutes or due to the fact that I am still pondering the previous slide. There is no harm in following up with the person speaking and asking for material to go over on your own.   – Turner

Set your yourself up for success

I take my medication regularly. In the past I would not take my medication to try and “overcome” ADHD on my own. However, I have found keeping up with my medication as I am supposed to have greater benefits than not taking it.  – Turner

Join an Employee Resource Group (ERG) and invest your time and talent educating yourself and others on ADHD.  – Ford

Find a career that mimics your energy level and the ADHD traits that you personally carry. In the 5 years at Dell, I have never once dreaded coming to work. As a company it matches many of the traits I carry. It is high energy, ever changing, creates break through innovations and is hyper focused on customers. It is like a match made in ADHD heaven!  – Caenepeel

Trips when Coping with ADHD at work:

When I forget my calendar! I have now added Outlook on my personal cell phone as well. Technology is great, I can now just push a button, speak my reminder and my phone sets it for me!  – Caenepeel

Routine – The most important thing that all physicians, psychologist or ADHD specialists stress is “ROUTINE.” However, I find that a routine makes me lose focus or become very bored so I don’t stick to the same routine as most ADHD individuals do.  – Cook

Lack of educating others about my ADHD thereby not fully taking advantage of mutual beneficial learning opportunities for self-growth as well as others.  – Ford

Acting with impulse – I constantly remind myself to not impulsively blurt out my ideas the moment I have them. Instead, write them down, analyze the validity of the idea, and present them in the proper fashion.  – Turner

Lastly, what is the one thing that all adults with ADHD can relate to?

Thinking every thought you have needs to be broadcasted immediately and is the most important thing in the world.  – Turner

That moment when you’ve been waiting, trying not to impulsively interrupt so that you can share a story/idea. Then you get ready to share but you forgot what it was you wanted to say.  – Cook



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