Need help :Message not transmitted DLP Email Prevent SMTP_MESSAGE.5300

I need a solution

Hi,

We use DLP in our company, we have problem with email prevent showing on the log that a message is not transmitted.  we have an Error on the log :

SMTP_MESSAGE.5300 Error while processing

I have found a link below talking about this, but i didn’t understand where to put configuration? MTA or in our DLP prevent mail server. And which configuration do i have to add ?

https://support.symantec.com/us/en/article.tech219387.html

https://support.symantec.com/us/en/article.tech219387.html

Best regards

0

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Deliver Email

I need a solution

Problems Delivering email

LOG: MAIN
  cwd=/usr/local/cpanel/whostmgr/docroot 4 args: exim -v -M 1iXvli-0006PP-3o
delivering 1iXvli-0006PP-3o
LOG: MAIN
  Sender identification U=interpar D=interpartesdemexico.com S=licitaciones@interpartesdemexico.com
Connecting to cluster9.us.messagelabs.com [67.219.247.54]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-13.tower-426.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.247.54]: Remote host closed connection in response to EHLO s1
Connecting to cluster9.us.messagelabs.com [67.219.246.102]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-11.tower-386.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.246.102]: Remote host closed connection in response to EHLO s1
Connecting to cluster9.us.messagelabs.com [67.219.251.54]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-22.tower-366.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.251.54]: Remote host closed connection in response to EHLO s1
Connecting to cluster9.us.messagelabs.com [67.219.250.198]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-6.tower-346.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.250.198]: Remote host closed connection in response to EHLO s1
Connecting to cluster9.us.messagelabs.com [67.219.250.102]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-2.tower-326.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.250.102]: Remote host closed connection in response to EHLO s1
Connecting to cluster9.us.messagelabs.com [67.219.246.198]:25 from 158.69.242.81 ... connected
  SMTP<< 220 server-22.tower-406.messagelabs.com ESMTP
  SMTP>> EHLO s1
  SMTP(close)>>
LOG: MAIN
  H=cluster9.us.messagelabs.com [67.219.246.198]: Remote host closed connection in response to EHLO s1
Connecting to cluster9a.us.messagelabs.com [3.222.201.247]:25 from 158.69.242.81 ... connected
  SMTP<< 220 mail555.messagelabs.com ESMTP Fri, 22 Nov 2019 03:47:29 +0000
  SMTP>> EHLO s1
  SMTP<< 250-mail555.messagelabs.com Hello ip-100-112-12-131.us-east-1.aws.symcld.net [100.112.12.131]
         250-SIZE 52428800
         250-8BITMIME
         250-PIPELINING
         250-CHUNKING
         250-PRDR
         250 HELP
  SMTP>> MAIL FROM:<licitaciones@interpartesdemexico.com> SIZE=105809
  SMTP>> RCPT TO:<humberto.villalobos@regalsprings.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 421 Service Temporarily Unavailable
LOG: MAIN
  H=cluster9a.us.messagelabs.com [3.222.201.247]: SMTP error from remote mail server after RCPT TO:<humberto.villalobos@regalsprings.com>: 421 Service Temporarily Unavailable
  SMTP<< 503-All RCPT commands were rejected with this error:
         503-Service Temporarily Unavailable
         503 Valid RCPT command must precede DATA
  SMTP>> QUIT
  SMTP(close)>>
Connecting to cluster9a.us.messagelabs.com [34.237.164.170]:25 from 158.69.242.81 ... connected
  SMTP<< 220 mail555.messagelabs.com ESMTP Fri, 22 Nov 2019 03:47:29 +0000
  SMTP>> EHLO s1
  SMTP<< 250-mail555.messagelabs.com Hello ip-100-112-14-77.us-east-1.aws.symcld.net [100.112.14.77]
         250-SIZE 52428800
         250-8BITMIME
         250-PIPELINING
         250-CHUNKING
         250-PRDR
         250 HELP
  SMTP>> MAIL FROM:<licitaciones@interpartesdemexico.com> SIZE=105809
  SMTP>> RCPT TO:<humberto.villalobos@regalsprings.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 421 Service Temporarily Unavailable
LOG: MAIN
  H=cluster9a.us.messagelabs.com [34.237.164.170]: SMTP error from remote mail server after RCPT TO:<humberto.villalobos@regalsprings.com>: 421 Service Temporarily Unavailable
  SMTP<< 503-All RCPT commands were rejected with this error:
         503-Service Temporarily Unavailable
         503 Valid RCPT command must precede DATA
  SMTP>> QUIT
  SMTP(close)>>
Connecting to cluster9a.us.messagelabs.com [52.73.243.182]:25 from 158.69.242.81 ... connected
  SMTP<< 220 mail555.messagelabs.com ESMTP Fri, 22 Nov 2019 03:47:29 +0000
  SMTP>> EHLO s1
  SMTP<< 250-mail555.messagelabs.com Hello ip-100-112-13-247.us-east-1.aws.symcld.net [100.112.13.247]
         250-SIZE 52428800
         250-8BITMIME
         250-PIPELINING
         250-CHUNKING
         250-PRDR
         250 HELP
  SMTP>> MAIL FROM:<licitaciones@interpartesdemexico.com> SIZE=105809
  SMTP>> RCPT TO:<humberto.villalobos@regalsprings.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 421 Service Temporarily Unavailable
  SMTP<< 503-All RCPT commands were rejected with this error:
         503-Service Temporarily Unavailable
         503 Valid RCPT command must precede DATA
  SMTP>> QUIT
  SMTP(close)>>
LOG: MAIN
  == humberto.villalobos@regalsprings.com R=dkim_lookuphost T=dkim_remote_smtp defer (-44) H=cluster9a.us.messagelabs.com [52.73.243.182]: SMTP error from remote mail server after RCPT TO:<humberto.villalobos@regalsprings.com>: 421 Service Temporarily Unavailable
0

Related:

421 Service Temporarily Unavailable

I do not need a solution (just sharing information)

Good day

My client always send message from  programacion.pampilla @ cargotransportperu.com to repsolpampilla @ repsol.com.

Today when cargotransportperu.com send mails to repsol.com receive an error message this message:

== repsolpampilla@repsol.com R=lookuphost T=remote_smtp defer (-44) H=cluster1a.eu.messagelabs.com [3.123.158.38]: SMTP error from remote mail server after RCPT TO:<repsolpampilla@repsol.com>: 421 Service Temporarily Unavailable

Thanks in advance for your help

Here full header:

LOG: MAIN
  cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1iK1A0-003783-Tu
delivering 1iK1A0-003783-Tu
LOG: MAIN
  Sender identification U=cargotra D=cargotransportperu.com S=programacion.pampilla@cargotransportperu.com
Connecting to cluster1.eu.messagelabs.com [85.158.142.97]:25 from 184.154.61.59 … connected
  SMTP<< 220 server-20.tower-222.messagelabs.com ESMTP
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-server-20.tower-222.messagelabs.com
         250-STARTTLS
         250-PIPELINING
         250 8BITMIME
  SMTP>> STARTTLS
  SMTP<< 220 ready for TLS
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-server-20.tower-222.messagelabs.com
         250-PIPELINING
         250 8BITMIME
  SMTP>> MAIL FROM:<programacion.pampilla@cargotransportperu.com>
  SMTP>> RCPT TO:<repsolpampilla@repsol.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 450-Requested action aborted [9] 222-20, please visit
         450-http://www.symanteccloud.com/troubleshooting for more
         450 details about this error message.
LOG: MAIN
  H=cluster1.eu.messagelabs.com [85.158.142.97]: SMTP error from remote mail server after RCPT TO:<repsolpampilla@repsol.com>: 450-Requested action aborted [9] 222-20, please visitn450-http://www.symanteccloud.com/troubleshooting for moren450 details about this error message.
  SMTP<< 503 RCPT first (#5.5.1)
  SMTP>> QUIT
  SMTP(close)>>
Connecting to cluster1.eu.messagelabs.com [85.158.142.196]:25 from 184.154.61.59 … connected
  SMTP<< 220 server-13.tower-241.messagelabs.com ESMTP
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-server-13.tower-241.messagelabs.com
         250-STARTTLS
         250-PIPELINING
         250 8BITMIME
  SMTP>> STARTTLS
  SMTP<< 220 ready for TLS
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-server-13.tower-241.messagelabs.com
         250-PIPELINING
         250 8BITMIME
  SMTP>> MAIL FROM:<programacion.pampilla@cargotransportperu.com>
  SMTP>> RCPT TO:<repsolpampilla@repsol.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 450-Requested action aborted [9] 241-13, please visit
         450-http://www.symanteccloud.com/troubleshooting for more
         450 details about this error message.
LOG: MAIN
  H=cluster1.eu.messagelabs.com [85.158.142.196]: SMTP error from remote mail server after RCPT TO:<repsolpampilla@repsol.com>: 450-Requested action aborted [9] 241-13, please visitn450-http://www.symanteccloud.com/troubleshooting for moren450 details about this error message.
  SMTP<< 503 RCPT first (#5.5.1)
  SMTP>> QUIT
  SMTP(close)>>
Connecting to cluster1a.eu.messagelabs.com [52.58.21.128]:25 from 184.154.61.59 … connected
  SMTP<< 220 mail555.messagelabs.com ESMTP Mon, 14 Oct 2019 16:05:38 +0000
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-mail555.messagelabs.com Hello ip-100-113-12-211.eu-central-1.aws.symcld.net [100.113.12.211]
         250-SIZE 52428800
         250-8BITMIME
         250-PIPELINING
         250-CHUNKING
         250-PRDR
         250 HELP
  SMTP>> MAIL FROM:<programacion.pampilla@cargotransportperu.com> SIZE=3602907
  SMTP>> RCPT TO:<repsolpampilla@repsol.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 421 Service Temporarily Unavailable
LOG: MAIN
  H=cluster1a.eu.messagelabs.com [52.58.21.128]: SMTP error from remote mail server after RCPT TO:<repsolpampilla@repsol.com>: 421 Service Temporarily Unavailable
  SMTP<< 503-All RCPT commands were rejected with this error:
         503-Service Temporarily Unavailable
         503 Valid RCPT command must precede DATA
  SMTP>> QUIT
  SMTP(close)>>
Connecting to cluster1a.eu.messagelabs.com [3.123.158.38]:25 from 184.154.61.59 … connected
  SMTP<< 220 mail555.messagelabs.com ESMTP Mon, 14 Oct 2019 16:05:38 +0000
  SMTP>> EHLO cargotransportperu.com
  SMTP<< 250-mail555.messagelabs.com Hello ip-100-113-13-49.eu-central-1.aws.symcld.net [100.113.13.49]
         250-SIZE 52428800
         250-8BITMIME
         250-PIPELINING
         250-CHUNKING
         250-PRDR
         250 HELP
  SMTP>> MAIL FROM:<programacion.pampilla@cargotransportperu.com> SIZE=3602907
  SMTP>> RCPT TO:<repsolpampilla@repsol.com>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 421 Service Temporarily Unavailable
  SMTP<< 503-All RCPT commands were rejected with this error:
         503-Service Temporarily Unavailable
         503 Valid RCPT command must precede DATA
  SMTP>> QUIT
  SMTP(close)>>
LOG: MAIN
  == repsolpampilla@repsol.com R=lookuphost T=remote_smtp defer (-44) H=cluster1a.eu.messagelabs.com [3.123.158.38]: SMTP error from remote mail server after RCPT TO:<repsolpampilla@repsol.com>: 421 Service Temporarily Unavailable
 

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Bad Reputation Mail Server

I need a solution

We are a small company with our own mail server and got a couple of complains in the last past months that our mail is not deliverd.

“Remote Server returned ‘< #5.7.1 smtp; 554 5.7.1 You are not allowed to connect because your IP is blacklisted

If i go to the https://ipremoval.sms.symantec.com/ and check mail servers IP I get the feedback that the IP have a bad reputation?

I removed it from black list many times in last a months, could you please check below about our company infrom.

from : korea

e-mail : zakupman@semids.com

IP : 112.222.33.194(SPAM Machine)

112.222.33.198(Mail Svr)

Host Name : spam.semids.com

domain : semids.com

if you need more information. plz send email me.

Thanks.

i got the two error msg

1. error

NOTICE: Delivery Failure.

This Delivery Status Notification is sent from MTA…

Your delivery to the following address has been failed.
Please refer to the below for details.

2. error

I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out. Below
I include the list of recipients and the reason why I was unable to deliver
your message.

Failed recipient(s):
kc426.shin@partner.samsung.com

Error message:
554 5.7.1 Rejected because Bad IP

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Being throttled by Messagelabs Server

I need a solution

Hi Support

cluster5.eu.messagelabs.com throttling our mail servers.

We had issues on our mail queues and once we resolved it, a lot of mails were sent in the queues. Subsequently we are now being throttled. I have mailed, called Symantec Support to no avail. Please assist us urgently.

Date Received: 2019/03/25 13:56:19

Expiration Time: 2019/03/27 13:56:19

Last Error: 421 Service Temporarily Unavailable

196.214.76.171 External MX record mail.4cgroup.co.za

196.22.223.200 External MX record mail1.4cgroup.co.za

209.203.1.2 External MX record mail2.4cgroup.co.za

Kind Regards

Leo

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