I need a solution
How can i register a new serial number……just bought a 25 users Symantec Endpoint Protection and not been able to register or activate.
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Tag: NortonLifeLock
Symantec IP Reputation
I do not need a solution (just sharing information)
Dear All,
Our server (5.39.76.224) has suddenly been tagged with bad reputation preventing us from connecting with several customers and therefore directly impacting our business.
After trying several times to use the Symantec IP Reputation Investigation page (https://ipremoval.sms.symantec.com/ipr/remove) without any outcome, feedback or results (is such page really doing something?) I finally decided to register and create this post and see if it is more successful.
As already reported by many other one´s in this forum, Symantec is the only entity assigning a bad reputation to our server by indicating that this host as been observed sending spam but without providing any evidences of such statement. We don´t even use mailing lists.
It is also rather confusing that we cannot even reply back to customers willing to send us their messages; in most systems this would automatically lead into a “white listing” situation.
A simple search on this subject in the Symantec forum return over 800 entries, is this not an indication that perhaps the methodology should be revisited?
I´m looking forward for your feedback and solutions.
Regards:
Eric
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Related:
Persistent Server Connections – enable or disable?
I need a solution
I am noticing in our Symantec Management Agent installation logs the following:
<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
<![CDATA[Failed to establish main persistent server connection, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
<event date=’02/11/2020 11:59:52.0270000 -05:00′ severity=’4′ hostName=’jima’ source=’Agent’ module=’AeXNSAgent.exe’ process=’AeXNSAgent.exe’ pid=’20612′ thread=’22000′ tickCount=’8830984′ >
<![CDATA[Failed to establish persistent server connection to ‘HTTP://<severname>:80/Altiris/WebSockets’ using ‘Matching’ connection profile, error: Persistent connection is disabled (0x8FA50007)]]>
</event>
So evidently we have persistent connections disabled. Should we enable this feature? What are the pros/cons? What are the questions we should ask before turning it on? What is the downstream impact of turning it on? What might break? 🙂
Thanks
Jim
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Related:
add on license
I need a solution
Hi,
we try to buy add on license for about 4 moths now and their partner say Symantec worldwide has problem taking orders or selling license and we are not the only customer with is problem.
this is hard to believe, it you talk about hours, yes maybe, but months?
they are destroying Symantec name if this is not true.
We are in Singapore, can any one confirm this matter?>
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Related:
Registry values to check status of Norton/Symantec AntiVirus
I do not need a solution (just sharing information)
This is a general question. I am trying to find information to determine TimeOfLastScan, PatternFileRevision and PatternFileDate etc settings directly in the registry for Norton AntiVirus on Windows 10.
I believe most Norton AntiVirus values should be located under HKEY_LOCAL_MACHINESOFTWAREIntelLANDeskVirusProtect6CurrentVersion…, but the latest Norton AntiVirus 22.19.8.65 trial version does not appear to have the same location in the Registry?
I can only see HKEY_LOCAL_MACHINESOFTWARENorton… and HKEY_LOCAL_MACHINESOFTWARESymantec…. But I cannot find these values I want to check programmatically (Time of last scan and pattern file date etc).
Have Symantec changed the design and Registry location for Norton AntiVirus at some point in the past? Or is the usual location missing because I am using the trial version?
Can someone please clarify why HKEY_LOCAL_MACHINESOFTWAREIntelLANDeskVirusProtect6CurrentVersion… is no longer visible in the latest version of Norton (Symantec) AntiVirus?
Thank you.
Trevor
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Related:
Symantec Firewall Turned Off
I need a solution
I have updated to latest version of Symantec and is that Firewall turned off notifications pop up messages. Symantec works fine and all FW logs are captured. Any help
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Related:
Comparison of every Symantec Features with Next Gen AV
I do not need a solution (just sharing information)
Hello,
I am doing a comparision of security features of Symantec Endpoinnt Protection which in On Prem. It is somewhat difficult to compare each element of Symantec Endpoint Protection On-Prem.
I would be comparing Symantec Endpoint Protection with Next Gen Antivirus (Both EPP + EDR), currently we are Symantec Shop only with End point protection not with Symantec ATP.
Does anyone could help me with proper document which should have all the featurs from Symantec Endpoint Protection with description of the same so it could help me to compare with Next Gen AV.
Basically it would be a topic of coming out from Traditionl Antivurs and to move to Next Gen AV, but I am personally with the opinion of having Traditional Antivirus with Next Gen EDR
Any Document or reference could help me to take the discussion further.
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Related:
Symantec Report Email button error on Win10 1809
I need a solution
Hi there Re this product: https://support.symantec.com/us/en/article.howto12… The Symantec Report Email button is deployed to Outlook (1808, 1902, 1908) via the O365 Admin Centre. On Outlook – any above version – on Windows 7, works perfectly. Same on Windows 10 1909. But on Windows 10 1809 it errors out and no notification appears. I’m very new to Symantec products, hoping someone can point me to where the security is to manage this Report Email button. It’s only on Windows 10 1809 it fails to function, and we can’t find anything in group policy which might be blocking this. Can anyone advise? Thanks John
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Related:
Where can I download my product ?
I do not need a solution (just sharing information)
I received Symantec email confirmation for SKU : endpoint protection 14.1, so I got the license key, slf file, Support ID, serial number. However, after login my Symantec, my product does not have anything. Where can I download the software ? This customer portal is not user friendly.
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Related:
Symantec Management Agent error (AClient not installed)
I need a solution
During the Symantec Management Agent (SMA) installation (pushed out from server), i run into some messages about the AClient that dont look right to me (I could be wrong).
<event date=’01/23/2020 10:20:47.1710000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660593′ >
<![CDATA[+ Running action: StopAClient]]>
</event>
<event date=’01/23/2020 10:20:47.2230000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58660640′ >
<![CDATA[StopService(‘aclient’): Service is not installed]]>
</event>
<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’Installer’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
<![CDATA[+ Running action: StartAClient]]>
</event>
<event date=’01/23/2020 10:20:54.9150000 -05:00′ severity=’4′ hostName=’jima’ source=’AeXUtility’ module=’AeXNSAgentInst.exe’ process=’AeXNSAgentInst.exe’ pid=’13576′ thread=’20108′ tickCount=’58668328′ >
<![CDATA[StartService(‘aclient’): Service is not installed]]>
</event>
Questions
1. What is the ‘AClient’?
2. Why is the SMA install trying to stop it and later start it?
3. If the AClient is supposed to be stopped and started, why is it not installed? Why isnt the SMA install installing the AClient BEFORE it attempts to stop/start the AClient?
4. What can i do to resolve?
Thank You!
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