Outlook Web Access failed to initialize.Failed to parse file “%1” in theme folder “%2”. The attribute “%3” exceeds the maximum length of “%4” characters. Line “%5”, Position “%6”.

Details
Product: Exchange
Event ID: 22
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoAttributeExceededMaximumLength
Message: Outlook Web Access failed to initialize.Failed to parse file “%1” in theme folder “%2”. The attribute “%3” exceeds the maximum length of “%4” characters. Line “%5”, Position “%6”.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web Access themeinfo.xml file that is stored in the theme folder referenced in the event description contains an XML attribute such as “displayname.”

  • The attribute value uses more than the maximum number of characters allowed.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the value of the attribute referenced in the event description uses fewer than the maximum number characters allowed.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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Outlook Web Access did not initialize.File “%1” in theme folder “%2” was not parsed. The XML element “%3” is missing.

Details
Product: Exchange
Event ID: 19
Source: MSExchange OWA
Version: 8.0
Symbolic Name: ThemeInfoExpectedElement
Message: Outlook Web Access did not initialize.File “%1” in theme folder “%2” was not parsed. The XML element “%3” is missing.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize. This event may occur if the following conditions are true:

  • The Outlook Web Access themeinfo.xml file that is stored in the themes folder referenced in the event description contains no contents.

  • The required XML element, “theme,” is missing from the file.

The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  • Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  • If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

  • Make sure that the themeinfo.xml file contains an XML element called “theme.”

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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Outlook Web Access was unable to initialize.Themes folder “%1” does not exist.

Details
Product: Exchange
Event ID: 18
Source: MSExchange OWA
Version: 8.0
Symbolic Name: NoThemesFolder
Message: Outlook Web Access was unable to initialize.Themes folder “%1” does not exist.
   
Explanation

This Error event indicates that Microsoft Office Outlook Web Access did not initialize because the Outlook Web Access themes folder referenced in the event description does not exist. The folder contains subfolders for each themes folder installed on the computer that is running the Client Access server role. Each subfolder contains images and cascading style sheets that are used to customize the appearance of Outlook Web Access for your organization. The default location of the themes folder is C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\<version>\.

   
User Action

To resolve the error, follow these steps:

  1. Replace the themes folder and the default subfolders with the files and folders that are located on the Microsoft Exchange Server 2007 DVD. By default, those files and folders are located in the \Setup\ServerRoles\ClientAccess\owa\version\ folder of the Exchange 2007 DVD.

  2. If a custom Outlook Web Access theme is used, re-create all the files that are associated with the custom theme.

For more information about Outlook Web Access themes, see How to Create a Theme for Outlook Web Access.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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The Outlook Web Access web application failed to initialize.The forms registry folder named %1 does not exist.The forms registry is a critical component of Microsoft Outlook Web Access. If this error is not addressed, users might not be able to access the Outlook Web Access client. The Help and Support Center provides information about troubleshooting the forms registry.

Details
Product: Exchange
Event ID: 1
Source: MSExchange OWA
Version: 8.0
Symbolic Name: FormsFolderNotFound
Message: The Outlook Web Access web application failed to initialize.The forms registry folder named %1 does not exist.The forms registry is a critical component of Microsoft Outlook Web Access. If this error is not addressed, users might not be able to access the Outlook Web Access client. The Help and Support Center provides information about troubleshooting the forms registry.
   
Explanation

This Error event indicates that Microsoft® Office Outlook® Web Access did not initialize because the forms registry folder referenced in the event description does not exist. The forms registry folder contains files that you must have to display an item or folder referenced in an Outlook Web Access HTTP request. If the required forms registry folders or files do not exist, users cannot access their mailbox using Outlook Web Access.

   
User Action

To resolve this error, replace the forms registry folder with the default folder on the Microsoft Exchange Server 2007 DVD. Follow these steps:

  1. Locate the forms registry folder in the Setup\ServerRoles\ClientAccess\owa\forms folder on the Exchange 2007 DVD.

  2. Copy the contents of the forms folder to the C:\Program Files\Microsoft\Exchange Server\ClientAccess\Owa\forms folder on the computer that is running the Client Access server role, where C:\ is the directory to which you installed Exchange 2007.

If you are not already doing so, consider running the tools that Microsoft Exchange offers to help administrators analyze and troubleshoot their Exchange environment. These tools can help you make sure that your configuration is in line with Microsoft best practices. They can also help you identify and resolve performance issues, improve mail flow, and better manage disaster recovery scenarios. Go to the Toolbox node of the Exchange Management Console to run these tools now. For more information about these tools, see Toolbox in the Exchange Server 2007 Help.

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