Process Shows “Starting Application”, Freezes When Launching Applications from Receiver for iOS or From Browser on iOS Devices

In order for this to work you can either disable SSL & TLS or you can disable Session Reliability.

Disable SSL and TLS

  1. Open the AppCenter Management console.

  2. Go to the Published Application Properties for the Application that is experiencing the issue.

  3. Click Advanced > Client Options.

  4. Uncheck the Enable SSL and TLS Protocols.

  5. Click Apply to save the new settings.

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Disable Session Reliability – To disable Session Reliability you will need to explicitly disable it from StoreFront/Web Interface, as well as the XenApp policies:

  1. From the StoreFront Management console, click NetScaler Gateway > Secure Ticket Authority.

  2. Uncheck enable session reliability.

  3. Click OK to save your new settings.

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Note: Propagate the changes to the rest of the StoreFront servers if necessary.

Web Interface

  1. From the Web Interface Management console, select the web site you want to change

  2. Click Secure Access

  3. Click next at the Specify Access Methods

  4. Uncheck Enable session reliability

  5. Click Next

  6. Click Finish to save your new settings.

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XenApp Policies

  1. From within the AppCenter Management console select the Policies node to edit the farm policies.

  2. Ensure that the Computer Policies tab is selected, then select the policy you intend to make the changes in.

  3. Click Edit > Settings tab.

  4. Select Session Reliability > Session reliability connections.

  5. Click add.

  6. Click Prohibited.

  7. Click OK twice to save your new policy settings.

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Note: To force the policy update right away run gpupdate /force

You can also confirm the policy applied by checking the following key in the registry of the XenApp server: User-added image


Note: This should now be set to a Reg_DWord = 0


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VDA installation fails with error “Citrix HDX WS x64 — Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action CA_SetWin10”

Steps :

1 – Extract the VDI.exe setup using winrar tool, navigate to Image-FullSupportVcRedist_2017 folder.

2 – Run the VC setup one after the other and select of the setup got repaired successfully and rebooted of VDI was performed.

3 – Repair performance counter on the machine.

4 – Unregister and then re-register the Windows Installer Service.

Click Start > Run, and type msiexec /unreg in the Open text box; click OK.

Click Start > Run, and type msiexec /regserver in the Open text box; click OK.

5. navigate to c:users”username”AppDataLocal then right click on “temp” and choose “properties”. Choose “security” –> edit –> add, and add the username you are using to install, and provide full rights to the account.

6 – rebooted the machine and start the VDA setup now.


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How to Set New Event Actions on NetScaler MAS

Complete the following steps to set event action “Run Command Action” on NetScaler MAS:

1. Navigate to Networks > Events > Rules.

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2. In the Rules dialog page, select the Add button.

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3. In the Create Rule dialog page, enter all Rule information > Event Rule Actions > Click Add Action button.

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4. From the Action Type drop-down list select Run Command Action.

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5. When you choose the Run Command Action event action, you can create a command or a script, which can be executed on NetScaler MAS for events matching a particular filter criterion. You can also, set the following parameters for the Run Command Action script:

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6. Add Event Action > Action Type > Run Command Action.

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7. Click the Plus sign (+) button to input command parameters.

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8. Specify Profile Name and the command to be run > Click OK.

Note: The script must be present in the MAS server path at runtime. The script will be executed from the MAS CLI.

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9. On Add Event Action page click OK.

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RightSignature 4: Sending a Document for Signature

There are three ways to begin preparing a document for signature in RightSignature 4:

  • From the RightSignature 4 Dashboard, click “Start Document” and select “Send for Signature.”
  • From the ShareFile Dashboard of an account with RightSignature 4 enabled, click “Share Files” and select “Send for Signature”.
  • From a ShareFile folder, right click the document you wish to send for signature and select “Send for Signature”.

Any of these options will bring you to the document sending page. If you selected a document to send, it will automatically be converted into a PDF file to serve as the background for your form. If you did not choose an existing document, you will need to select one using the available options before continuing.

After confirming the document has been uploaded, click “Prepare Document”. You will now be prompted to select the Signer or Signers of this document. For each person who needs to sign this particular document, enter their name and the email address you want this document to be sent to. Be sure to enter each signer’s name and email correctly – once the document is sent, they cannot be changed and the document will have to be recreated. Additionally, if multiple Signers are added to the document, the option to Set Signer Order will appear in the upper right corner of the screen. If enabled, this will send the document to each signer in turn, as listed on this page, rather than sending the document to all Signers at once.

Once all Signers are added to the form, select “Next: Place Fields”. You will be directed to a copy of the form where you can place all necessary fields for the customer to complete. When sending a document, each area you want the customer to fill in information will need to have an appropriate field added. The following fields are available:

  • Signature Field: This field prompts a user to sign the document at the selected location. Most documents will want to include at least one of these.
  • Text Field: This field prompts the user to enter text of any kind at the selected location. By default, all text is displayed on a single line, but it can be toggled to multiline display.
  • Date Field: This field prompts the user to enter a date at the selected location. By default, the date will be displayed in a MM/DD/YYYY format; this can be changed to DD/MM/YYYY in the field’s options.
  • Checkbox: This field allows the user to place a check mark on the form.
  • Checkbox Group: This field creates a checkbox group. Checkboxes can be added to the group by selecting “Add To Group”. By default, a user can select only one checkbox from the group, but the user can instead be required to select one or more option from the group.
  • Initials Field: Similar to a signature field, this field prompts the user to sign their initials at that location.
  • Select Box: The Select Box creates a dropdown menu from which the user is prompted to select a single option. This is useful if the user must choose from a list of options.
  • Attachment: This field prompts the user to attach a file to be returned with the signed document.
  • Collect Payment: This field allows you to collect payment information from users, or to charge them a fixed amount once the form is signed, via our Stripe integration. Consult the following article for more information:

Click on the document to place a Field, then drag to adjust it to fit. Double click on the Field to display an options menu where the Field’s properties can be adjusted. This allows you to decide whether a field is required or optional, whether the Field should be highlighted during the signing process, and if working on a document with multiple Signers, which Signer should complete that field.

If you’ve sent a similar document before, you can use the “Import Overlay” option to copy all Fields from an old document onto this one instead of having to manually replace every single Field.

Note: You cannot change the underlying document from this screen.

Once all Fields are placed and configured correctly, click “Next: Review”. From this screen, you will be able to change any document-wide settings before sending. Settings include:

  • Name: The name of the document that the customer will receive.
  • Recipients: Who will receive the document. Signers cannot be changed at this step, but additional recipients can be CC’d to the document email if desired.
  • Message: The body of the message that will be sent to the recipient(s) of the document.
  • Expiration Date: How long the recipient(s) have to sign the document before it’s automatically voided.
  • Passcode: Whether or not the document is passcode-protected. If enabled, a four-digit PIN will be generated that the recipient(s) will need to access the document. This PIN must be sent to the signer(s) manually.
  • Add Tag: This allows you to add tags to the document for easy access and sorting in the future.

Once all options are configured, hit “Send Document”. A link to the document will be sent directly to the recipient(s). Signers will be immediately prompted to sign the document, and do not need to create or log into a RightSignature account to do so.


I want to add a file request link to my Outlook signature

Add a File Request Link to Your Outlook Signature

1. Open a New Outlook Email Message.

2. Click the Request Files button, then Use Custom Settings.

  • Configure the options to your liking, designate your preferred uploading destination, and don’t forget to adjust your expiration settings! Click OK to generate the link.
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3. Highlight the newly generated Request a File link, right-click and select Copy.

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4. Click Signature in the ribbon and edit the Signature you wish to add the link to. Paste the Request a File link into the signature.

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5. Click OK to save the changes to your signature.


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How to Upgrade or Downgrade ShareFile Plan

Important! Only account administrators or users with the request plan changes permission may modify your account’s plan.If you are a ShareFile customer or a ShareConnect customer utilizing a Team Plan, you can change your ShareFile plan type.

Upgrade or Downgrade Your ShareFile Plan

    To change your ShareFile plan, complete the following steps:

    1. From the left pane, click the Settings icon. A dropdown menu is displayed.

    2. From the dropdown menu, click Admin Settings. The Admin Overview screen is displayed.

    3. From the Admin Overview screen, click Billing. The Billing dropdown expands with additional options.

    4. Click Update Your Plan. The Update Your Plan screen is displayed.

    5. From the Plan Type Dropdown, select the new plan. Your billing estimate will be indicated at the bottom of the screen.

    6. If you wish to change the billing cycle along with the plan, select the cycle from the Billing Cycle dropdown.

    7. Click Update Plan to save the changes.

    You may also enter your billing information in this menu if converting from a trial to a paid account. Click here for a detailed list of ShareFile plan types and the features available to each.

    Once you have requested a plan change, ShareFile support will review your request and email the billing contact on the account a confirmation of the changes. Fees for extra services or features, such as additional employee licenses, will be billed at the time of the order. You will initially be charged a prorated amount for the upgrade based on the number of days left until your regular billing date. Subsequently, you will be billed for all subscription charges on the normal billing date for your account. If you choose to cancel the extra features after your card has been billed for the month, you will not be reimbursed for the days you did not use the features.


    To the extent Customer subscribes to a Citrix ShareFile plan with unlimited cloud storage, Customer shall be entitled to 1TB of storage per User with the ability to increase upon request for reasonable use as intended hereunder.


Delete user-allowed applications exceptions from the SEPM

I need a solution


In my current configuration, local admins can add their own exection on their SEP client. I want forbide this but first I would like to delete all exceptions already created on the clients. I can see them from the SEPM throught the Policies menu > Exceptions > clicking on an exception policy > on the Exeptions part, when I click on Add > Windows Exceptions > Application > then in the View list I select “user-allowed applications”. But there is no way to remove them.

Does anyone know how to do it or I have to contact all my users one by one to tell them to remove their exceptions manually?





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