Installation Issues with Receiver While Upgrading OS to Windows 10

This article is intended for Citrix administrators and technical teams only.Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information

Users need to upgrade their Receiver for Windows to 4.3 before performing a Windows 10 OS in-place upgrade.

Note: Receiver 4.2 and earlier versions are not supported by Windows 10.

Issue description

If you are using Receiver for Windows prior to 4.3 installed on the machine and try to upgrade from Windows 7, Windows 8 or Windows 8.1 to Windows 10, you might not be able to uninstall Receiver through Add/Remove Programs. Upgrade or uninstallation fails.


Non-working Scenario

If a computer with Windows 7, Windows 8 or Windows 8.1 and Receiver for Windows 4.2.100 or earlier is upgraded to Windows 10, users are unable to remove Receiver using the control panel. The following error message is displayed. Upgrading to Receiver for Windows 4.3 also fails.

User-added image

Working scenario – 1

  1. Upgrade Receiver for Windows to 4.3.

  2. Upgrade to the computer to Windows 10.

Working scenario – 2

  1. On a computer which does not have Receiver installed, upgrade to Windows 10.

  2. Install Receiver for Windows 4.3


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While Installing Receiver, Users May Encounter an Error: “Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version”

Install the latest supported version of Citrix Receiver.

All versions of Receiver for Windows after version 4.4 can upgrade from any older version of Receiver without the need of using the clean up utility.

Receiver cleanup utility is not required and not recommended while upgrading to the Receiver for Windows 4.4, or later.


Sender Id must be configured with a list of trusted mail servers before it can be enabled.

Product: exchange
Event ID: 7518
Source: msexchangetransport
Version: 6.5.7638.0
Component: Microsoft Exchange Transport
Message: Sender Id must be configured with a list of trusted mail servers before it can be enabled.

This event is logged when an administrator attempts to enable Sender ID filtering on an SMTP virtual server without first configuring a Sender ID filter. To configure a Sender ID filter, perform the following tasks:

  1. Choose the Sender ID filtering options you want.
  2. Specify the IP address configuration data for Sender ID filtering.
  3. Enable Sender ID filtering on your SMTP virtual servers.
User Action

For detailed information about how to configure Sender ID filtering, see “Configure Sender ID Filtering” in the Exchange Server 2003 SP2 Online Help. To learn more about the options in the Sender ID Filtering dialog box, click the Help button in the Sender ID Filtering dialog box.

To view the Help file for the Sender ID Filtering dialog box:

  1. Start System Manager. On the Start menu, point to Programs, point to Microsoft Exchange, and then click System Manager.
  2. Double-click Global Settings.
  3. Right-click Message Delivery, and then click Properties.
  4. Click the Sender ID Filtering tab.
  5. On the Sender ID Filtering tab, click Help.