Performance Counter corruption causes StoreFront installation to fail with “An Unexpected Error occurred. Contact Citrix Technical support”

When this occurs you see the message “An Unexpected Error occurred. Contact Citrix Technical support”. This following entry appears in the StoreFront log files (described in https://docs.citrix.com/en-us/storefront/current-release/troubleshoot.html ):

System.InvalidOperationException: The installation failed, and the rollback has been performed. —> System.ComponentModel.Win32Exception: Unknown error (0xc0000142) at System.Diagnostics.PerformanceCounterLib.RegisterFiles(String arg0, Boolean unregister)

Related:

SEP 14.2 RU2 Products – Rollbacks

I do not need a solution (just sharing information)

I’m currently configuring our LiveUpdate Administrator to get SEP 14.2 RU2 Products. I noticed that there are new products in the SEP 14.2 RU2 Content Updates.

Client – Network Threat Protection (IPS) Rollback

Client – Virus Definitions SDS (Win32) Rollback

Client – Virus Definitions SDS (Win64) Rollback

etc.

Can someone provide more details regarding these products? I can’t see any articles pertaining to these. Also, I’m saving space in our LUA Server’s HDD so I avoid adding products that we are not using.

Thanks!

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Related:

Patch Management 8.1 Rollback

I need a solution

Hi, everyone.

I would like to know if after applying a patch to a server, can Altiris rollback the patch in case the patch break the system etc?

If yes, what are the requirements?

Thanks in advanced.

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Related:

Citrix Hypervisor Downgrade Standalone Server

This article is intended to help system administrators downgrade / rollback a standalone host in case that an upgrade caused some problem and there is a need to go back to a working state immediately.

XenServer keeps a partition dedicated to downgrades so that there is an easy way to switch back to the previous version.

Before downgrading make sure to document the issue with video, screenshots, time of the last failure and Status Report so that Citrix Support can investigate the failing scenario. See this article for instructions on how to collect the Status Report https://support.citrix.com/article/CTX125372

Related:

Re: proxycp.jar error running -selectalldatastore

I am not exactly sure when or why this stopped working but the “selectdatastore” command is no longer working. This is a command I use quite often as we are always adding datastores and moving VMs around. Other commands are still working. I did download the latest version of proxcp, but it did not help. Thanks in advance for any assistance.

Here is what I get…

:/tmp/#: java -jar proxycp.jar -selectalldatastore

======================= Starting ProxyCP ==========================

Proxycp : v2.80

Date : November 14, 2018 8:09:19 AM EST

COMMAND : java -jar proxycp.jar -selectalldatastore

VDP/Nemo Detected : false

——————————————————————————————————————-

Nov 14, 2018 8:09:22 AM com.avamar.mc.security.registry.ProviderRegistryBasic register

INFO: Provider “JsafeJCE version 6.21” is registered at position 10

———————————–BACKUP—————————————–

Backup File generated to Rollback Datastore Map : /data01/avamar/var/log/BackupProxyMap-2018-11-14_09-09-22.sql

For Rollback, run the following command and then restart MCS

psql -p 5555 mcdb -U admin -f /data01/avamar/var/log/BackupProxyMap-2018-11-14_09-09-22.sql

—————————————————————————-

Error : java.lang.NullPointerException

——————————————————————————————————————-

Closing Connection Pool : November 14, 2018 8:09:23 AM EST

Related:

proxycp.jar error running -selectalldatastore

I am not exactly sure when or why this stopped working but the “selectdatastore” command is no longer working. This is a command I use quite often as we are always adding datastores and moving VMs around. Other commands are still working. I did download the latest version of proxcp, but it did not help. Thanks in advance for any assistance.

Here is what I get…

:/tmp/#: java -jar proxycp.jar -selectalldatastore

======================= Starting ProxyCP ==========================

Proxycp : v2.80

Date : November 14, 2018 8:09:19 AM EST

COMMAND : java -jar proxycp.jar -selectalldatastore

VDP/Nemo Detected : false

——————————————————————————————————————-

Nov 14, 2018 8:09:22 AM com.avamar.mc.security.registry.ProviderRegistryBasic register

INFO: Provider “JsafeJCE version 6.21” is registered at position 10

———————————–BACKUP—————————————–

Backup File generated to Rollback Datastore Map : /data01/avamar/var/log/BackupProxyMap-2018-11-14_09-09-22.sql

For Rollback, run the following command and then restart MCS

psql -p 5555 mcdb -U admin -f /data01/avamar/var/log/BackupProxyMap-2018-11-14_09-09-22.sql

—————————————————————————-

Error : java.lang.NullPointerException

——————————————————————————————————————-

Closing Connection Pool : November 14, 2018 8:09:23 AM EST

Related:

Upgrade 12 to 14 – Rollback

I need a solution

Upgrade 12 to 14 – Rollback

I’m planning on upgrading from SEP12 to 14 and would like to know if it crashed what would be the rollback plan?

Or do not have a rollback plan? Should failure attempt to uninstall? Or install SEP 12 and perform restore?

Before upgrading, do I recommend clearing / deleting some folders for better performance in the upgrade?

Run “truncate transaction log”? And run “rebuild indexes”?

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Related:

Upgrade Backout Plan

I need a solution

Planning an upgrade to SEPM 14 from 12.1.x. What is the best method of rolling back to 12 should there be an issue. Can we rebuild the environment from Snapshots of the app servers and restoring the database to pre upgrade? Or is there a Symantec perscribed best practice for a rollback of SEPM

Thank you.

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