“Error connecting to the session reliability server” or “Error tunneling through the proxy” with Android Receiver and Samsung S8 + DeX

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

User docks his Samsung S8+ with an existing ICA session to DeX docking station. Expected outcome would be the session to continue on new display. However,users might encounter the errors above.


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No longer receiving notifications in Touchdown

I need a solution

Samsung S8. After initial install, recieved custom email received notifications, but these stopped months ago and I have not been able to fix. Set exception to quiet times in app settings, tried vibrate on, still no joy.



7022928: Unable to sync mails with Samsung S8.

This document (7022928) is provided subject to the disclaimer at the end of this document.


GroupWise 18

GroupWise Mobility Service 18


You have configured Exchange account on S8 device but cannot syncmails. In a mobility-agent log you will see that deviceperiodically changes between ActiveSync protocol 14.1 and 16.0 butdoes not sync any mails. Syncing the same GMS account on any otherdevice works fine.


This is a bug on Samsung S8 devices. The GMS workaround fix for this issueis in GMS 18.0.1 build 270 or later


This Support Knowledgebase provides a valuable tool for NetIQ/Novell/SUSE customers and parties interested in our products and solutions to acquire information, ideas and learn from one another. Materials are provided for informational, personal or non-commercial use within your organization and are presented “AS IS” WITHOUT WARRANTY OF ANY KIND.


7022817: Unable to open a forwarded mail on a Samsung S8 device


GMS 2014 R2 build 145

GMS 2014 R2 build 209

The issue can not be re-produced using GMS 18 build 222

Steps to duplicate:

1.Forward a mail using a Samsung S8 device using either the Samsungmail app or the GMail app.

2.Notice that the forwarded mail will appear as an eml file.

3.Notice that opening the eml file on an iPhone will work.

4.Notice that opening the eml file on a Samsung S8 device usingeither the Samsung mail app or the GMail app will make the appcrash.