Avamar: Avamar client software conflicts with third-party business application

Article Number: 498768 Article Version: 3 Article Type: Break Fix

Avamar Client for Windows

After successfully installing the Avamar Client, a third party service crashes. Removing the Avamar Client corrects the behavior.

The Avamar client installation adds “C:Program Filesavsbin” to the environment variable “$PATH” on a Windows Server.

The third party service also places “C:Program FilesNuanceRecognizerbinSSLeay32.dll” to the environment variable “$PATH” on the Windows Server.

Before the Avamar Client installation, the third party service loads the “ssleay32.dll” as C:Program FilesNuanceRecognizerbinSSLeay32.dll.

After installing the Avamar Client, the third party service loads the “ssleay32.dll” as C:Program Filesavsbinssleay32.dll causing the service to terminate due to an unexpected dll.

Remove the “C:Program Filesavsbin” from “$PATH” in the environment variable after the Avamar Client installation. Environment variable “$PATH” specifies the directories in which executable programs are located on the machine that can be started without knowing and typing the whole path to the file on the command line.

Alternatively, move the “C:Program Filesavsbin” entry in the Path parameter in Environment Variables from the first item to the last, thereby changing the priority for the custom application software to be higher on the list.

Also, check to see if the “libeay32.dll” and “ssleay32.dll” files are present in the avsbin directory.

The main problem is that those 2 files, which are 32bit, should not be in avsbin directory, which is a 64bit directory. Those files should be present also in the avsbin32 directory. So those two files can simply be deleted from avsbin, without changing the env var PATH, and that should fix the issue.

The “libeay32.dll” and ssleay32.dll” files are not part of Windows, they are SSL library DLLs that come with Avamar, as well as other software.


wpfgfx_v0400.dll false positive with SEP 14.2.760 24.07.2018 defs Win8.1 July updates

I need a solution

wpfgfx_v0400.dll false positive with SEP 14.2.760 24.07.2018 defs Win8.1 July updates

TROJAN.GEN.NP2 Cleaned by deletion  on 5 computers all with Wndows 8.1 Enterprise

Until now I dont’t have allerts from Windows 7 or Windows 10 computers






Avamar – How to exclude the Windows folder WinSxS from the File System backup

Article Number: 517188Article Version: 3 Article Type: How To

Avamar Client for Windows

Avamar Data Store Gen4T,Avamar Client for Windows

The WinSxS folder is a system folder that stores different copies of DLLs and system files and can significantly grow in size with time.

As a system folder, it is not recommended to exclude it, specially from the VSS backup, because that will affect future disaster recoveries that could end up in data loss.

But if the WinSxS has to be excluded by all means, perhaps because the WinSxS is causing some issues in the client machine, it cannot be achieved via flags in avtar.cmd, nor editing the dataset.

The only way of excluding the WinSxS folder is via registry:

1) Export the registry key ( to be used as a backup ):


2) Add new Multi-String value under HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlBackupRestoreFilesNotToBackup

Name: WinSxS

Value: %windir%WinSxS*.* /s

3) There is no need to reboot the machine afterwards.

NOTE: More information here.


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Why does configuring Windows OS Agent log ‘Activation context generation failed for”C:IBMITMInstallITMx64AFUtil64.exe”‘ message in Windows Application log ?

If Log File Agent 6.2.3 FP1 is installed on Windows 2008 R2 SP1 Operating System (64-bit) which 64-bit Windows OS Agent 6.2.2 is running, configuring Windows OS Agent logs the following message in the Windows Application log.

C:UsersAdministrator>wmic ntevent where “(logfile=’application’ and sourcename=’sidebyside’)” list /FORMAT:VALUE


Message=Activation context generation failed for “C:IBMITMInstallITMx64AFUtil64.exe”. Dependent Assembly

in32″,version=”9.0.21022.8″ could not be found. Please use sxstrace.exe for detailed diagnosis.


MQ agent is crashing on Windows 2012

We have installed ITCAM for Websphere for MQ messaging V7.3 FP02 on Windows 2012.
Installation completed fine.
MC (MQ configuration agent ) starts fine.

Each time the MQ agent instance is started, it stops immediately. I cannot see anything obvious in the MQ agent logs. I also get event ID 26 in system logs, and get these in the Application Eventlog:

EventLog Error
Faulting application name: kmqlocal_INST1.exe, version:, time stamp: 0x53f32fc6
Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp:0x51ea1bbd
Exception code: 0xc0000005
Fault offset: 0x000000000001e8e1
Faulting process id: 0x1778
Faulting application start time: 0x01d3548a736c1ef6
Faulting application path: D:IBMITMTMAITM~1kmqlocal_INST1.exe
Faulting module path: C:WindowsWinSxSamd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5MSVCR90.dll
Report Id: b124965c-c07d-11e7-80c9-005056a4b788
Faulting package full name:
Faulting package-relative application ID:


Re: Captiva Desktop 7.1 Database population error

Hi All,

I am working on Captiva 7.1 and i want to populate the data from database table in captiva desktop module.

i have written a script code for value population from database.

when i executing the script dll then facing the following issue

Could not load file or assembly ‘file:///C:Program Files (x86)InputAccelClientbinntISV.InputAccel.UimScript.dll’ or one of its dependencies. The system cannot find the file specified.

Script load failed for Assembly: ISV.InputAccel.UimScript.dll, class: Custom.InputAccel.UimScript.ScriptMain, Error: Could not load file or assembly ‘file:///C:Program Files (x86)InputAccelClientbinntISV.InputAccel.UimScript.dll’ or one of its dependencies. The system cannot find the file specified.

Could not load file or assembly ‘file:///C:Program Files (x86)InputAccelClientbinntEmc.InputAccel.UimScript.dll’ or one of its dependencies. The system cannot find the file specified.

Script load failed for Assembly: Emc.InputAccel.UimScript.dll, class: Custom.InputAccel.UimScript.ScriptMain, Error: Could not load file or assembly ‘file:///C:Program Files (x86)InputAccelClientbinntEmc.InputAccel.UimScript.dll’ or one of its dependencies. The system cannot find the file specified.

My document type class code is not executing

Thanks in advance your help will be appropriated.


Internet Explorer 11 – Closing on launch. Leaves iexplore.exe process running.

I need a solution

Hi all, 

I have a strange issue with a few user’s machines (5 or 6 out of 120) IE11 opens but closes almost instantly. One of the iexplore.exe processes stays running even after the window has closed / crashed out. 

We are running Windows 7 Pro (x64). All domain joined and fully patched (via WinUpdate)

This iexplore.exe process cannot be stopped (via Task Manager or forced via CMD). It also prevents the machine from responding to shutdown or restart commands. The only way to turn off the machine once IE11 have been run is to hard reset (ie. hold down the power button or pull the plug).

Interestingly, the iexplore.exe properties box in Task Manager shows the process location as:


This lead me to believe it was a broken Windows Update or something (since the lingering process is in the WinSXS folder).

We have Symantec Endpoint Protection 14 installed with no alerts being raised and full scans have found nothing untoward.

When I uninstall Symantec Endpoint Protection 14, IE works fine. This issue only seems to appear when with SEP14 installed.

I found a similar issue was reported on v12.1 in 2015: https://www.symantec.com/connect/forums/ie11-crash…

The resolution in that case was to update the latest definitions but ours are all up to date and IE 11 is still not working.

Any ideas why this is happening and how to resolve the issue?



7020984: IDM Designer appears too small on high resolution screens.

Create fileC:netiqidmappsDesignerjrebinjavaw.exe.manifest

with the following contents:

<?xmlversion=”1.0″ encoding=”UTF-8″standalone=”yes”?>



















Run regedit


Add DWORD (32bit)”PreferExternalManifest” and set value to 1


Event ID 4385 — Update Installations or Removals

Event ID 4385 — Update Installations or Removals

Updated: September 20, 2007

Applies To: Windows Server 2008

An update is a unit of a package that you can install individually. The update is installed based on the specifications in the package.

Event Details

Product: Windows Operating System
ID: 4385
Source: Microsoft-Windows-Servicing
Version: 6.0
Symbolic Name: CbsUpdateChangeStateFailure
Message: Windows Servicing failed to complete the process of changing update %1 from package %2(%3) into %4(%5) state

Check the logs

You have encountered a complex issue and you may need to call Customer Service and Support (CSS) in order to resolve the problem. If you want to try to determine the cause yourself, you can diagnose the Windows Update log (%windir%\WindowsUpdate.log),the Component-Based Servicing log (%windir%\logs\cbs\cbs.log), and driver logs. For information about diagnosing these logs, see http://go.microsoft.com/fwlink/?LinkId=84909.

If you do not want to diagnose the logs, you should call CSS and provide the following logs to them. For information about how to contact CSS, see Support Options from Microsoft Services (http://go.microsoft.com/fwlink/?LinkId=89446).

  • Windows Update log (%windir%\WindowsUpdate.log)
  • Component Based Servicing log (%windir%\logs\cbs\cbs.log)
  • Windows Side-by-Side Pending log (%windir%\winsxs\pending.xml)
  • Windows Side-by-Side Pending Bad log (%windir%\winsxs\pending.xml.bad)
  • Pending Operations Queue Exec log (%windir%\winsxs\poqexec.log)
  • DPX Setup Act log (%windir%\logs\DPX\setupact.log)


To verify that an update was successfully installed or uninstalled, use Event Viewer to verify that Component-Based Servicing (CBS) raised Event 4383: Windows Servicing completed the process of changing update <UpdateName> from package <PackageName> (<PackageReleaseType>) into <LocalizedUpdateInstallState>(<UpdateInstallState>) state).

Related Management Information

Update Installations or Removals

Setup Infrastructure