Android Enterprise settings show “A configuration error occurred. Please try again.”

When opening Android Enterprise Settings on XenMobile Server, you may see:

"A configuration error occurred. Please try again."


On closer inspection, the Debug log file for the server may contain a message similar to the following:

com.citrix.controlpoint.rest.AndroidWorkResource | Error occurred while fetching android for work config options from database
java.lang.IllegalArgumentException: null

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“Error connecting to the session reliability server” or “Error tunneling through the proxy” with Android Receiver and Samsung S8 + DeX

This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

User docks his Samsung S8+ with an existing ICA session to DeX docking station. Expected outcome would be the session to continue on new display. However,users might encounter the errors above.

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Error: “Cannot add account” When Connecting Through iOS Receiver 6.1.4

This article is intended for Citrix administrators and technical teams only. Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


The following error is received when connecting through iOS Receiver 6.1.4:

“Cannot add account”

There is no issues on Receiver for Windows and Android.

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How to collect Receiver for Android Logs

There are two ways to collect logs from Android Devices using RfAndroid.

Mainly, we use the ‘Send Feedback > Request help from Support’ option that is available under ‘Receiver > Settings’ on the device.

Above option is not available in RfAndroid 3.9.1 and above.

Please find the screenshot below, left one is from RfAndroid 3.8.2 and right is from RfAndroid 3.9.2

User-added image

“This is a known bug when connecting to stores which have Unified Experience enabled.”

Since, this is a known bug, ideally we are left with only one option to collect logs for troubleshooting and that’s using ADB (Android Debug Bridge)

Below article will give more information on ADB (Android Debug Bridge)

https://developer.android.com/studio/command-line/adb

We need to install it in Windows OS.

To use ADB with your Android device, you must enable USB debugging on your Android device. You’ll find this option under Developer Options on your device’s Settings screen.

Connect your Android Device with the Windows OS.

To test whether ADB is working properly, connect your Android device to your computer using a USB cable and run the following command: adb devices

You should see your device listed here.

Now, we need to create a receiverconfig.txt file on your Windows OS machine.

Add the line “LoggingLevel=verbose” in the file.

Save the file. (The file should be copied to /sdcard/ location of the Android device).

From the command prompt, type this command: “adb push receiverconfig.txt /sdcard/receiverconfig.txt[This will push the file to logcat. Logcat is a third-party utility responsible for collecting logs at Android devices]

Restart the RfAndroid.

Now, you are ready to collect logs.

Reproduce your Android issue and run the following command.

Run adb logcat >”Name and location of the log file”

Ex- adb logcat >c:templogcat.txt

This will use logcat to collect logs and save it as logcat.txt in the location c:temp.

You can view this log using Notepad/Notepad++.

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How to Use Citrix Endpoint Management (XenMobile) Device Policies

Review the following link for additional details on Device Policies: Click Here

Below are the top questions around device policies:

Q: Our user does not have GAL (Global address book) functionality on their systems and they are managing local mobile device address by saving vcf file locally on device and importing it manually.

Now they would like to use Citrix Endpoint Management (XenMobile) policy file to deploy address book to Android device and this is working.

Problem is that they still have to manually import new contacts to address book. They would like to make this automatically upon every change in vcf file. Do you have any idea how to make this possible?

A: There is no automatic way to update contacts, you need to rely on pushing the file with the MDM policy and update it manually. There is currently an enhancement request to add GAL support on Secure Mail.

Q: Is it possible to block starting of a Google play but to leave possibility of updating already installed applications?

A: You can use Citrix Launcher in order to block Google Play access from the devices but still they will be able to update the apps. Otherwise it is not possible to update the app since the devices need access by default to Google Play when updating an application. Details about Citrix Launcher

Q: Is it possible to configure a policy which will allow usage of Google Play if the user of mobile device is given PIN key, which can be changed on request of admin?

A: No, this is not possible at the moment. In order to get PIN every application should be wrapped with mdx otherwise is not possible. Alternatively you can use Citrix Launcher to allow access to Google Play for some delivery groups.


Q: How to remove the lock when we lock an Android device (using Secure actions, set Lock, the assigned PIN will stay there and user needs to manually remove lock using mobile device settings)?

A: It is not possible to remove the PIN. It works like this by design at the moment.

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ShareFile Does Not Convert Images .HEIC to JPEG When Uploaded from iOS

On iOS devices, when uploading photos taken by the device camera, they are in .HEIC format, which is not readable by computers as it’s a proprietary format.

In other Secure Applications, the file is converted during the upload process to JPEG. The ShareFile mobile application does not have that function.

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Android for Work: “You have already signed up with this enterprise.”

When setting up Android for Work in a new Endpoint Management Environment following the documentation, once redirected to Google for enabling Android for Work in the Google Account, an error is displayed:

“You have already signed up with this enterprise.”

User-added image

It is not possible to download the enterprise.config file to finish the Android for Work Setup in Endpoint Management.

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