SourceOne Email Management – Index sets marked with “Unperformed Transaction” or “Missing Items” status due to transaction file with .xvlts extension stuck in index DropDir folder and multiple copies of the files found in Intermediary folder[4]

Article Number: 521257 Article Version: 5 Article Type: Break Fix



SourceOne Email Management,SourceOne

You find one or more SourceOne index transaction files with XVLTS extension are stuck in a processing loop within index DropDir folder and multiple copies of same files would be created within “Intermediary” sub-folder.

If issue is not identified in time it may have following impact:

  • Thousands of copies of the XVLTS file with same size and belonging to same index set would end up in intermediary folder. Here is an example of how those moved files within Intermediary may look :
User-added image

In the above example, ES1Mixed is the archive folder name followed by YYYYMM and index set number. Post index set number, with each creation of file an incremental number is added because there is already original XVLTS file present in the folder. All copies will be having same size.

  • If multiple transaction files have issue they may end up causing backlog of index transaction files within DropDir folders because maximum number of index processes that could run in SourceOne environment are busy processing files with the issue.

Event messages similar to the following may be found within the ExAsIdxObj.exe.log:

Unable to remove '\HostNameES1_MsgCenterUnpack_AreaEs1Mixed201710201805140308275B8F6E32246377675963F2E4B99AFF166449CD5FC4E695D200.EMCMF.MD'. OsError: 67|IndexRun.cpp(2062)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostName(0x86042B76) Unknown error (0x80030043)|IndexThread.cpp(3038)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostName[\HostNameEs1_IndexEs1Mixed20171001] Aborting index run!!!!!|IndexRun.cpp(1211)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostNameStopAncillaryRun \HostNameEs1_IndexEs1Mixed20171001|IdxAncillaryDB.cpp(295)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostNameMarking local idx state as missmsg E:ExIndexTempEs1Mixed_201710_001Index|CIdxState.cpp(279)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostNameEs1Mixed_201710_001] Not copying index to network due to previous fatal error. (0x86042B86)|IndexThread.cpp(3279)|Job Id: -1; Activity Name: HostName; Activity Id: -1; Activity Type: -1; HostName

This problem is caused by a software defect

There are two conditions identified which may cause this issue:

1. Index transaction files have transactions that reference EMCMF files location within Unpack_Area that is inaccessible or may have been changed (in case message center path was changed).

2. Index transaction file contains transaction entries where path to EMCMF files is corrupt or the XVLTS file has been corrupted due to environment issue.

This issue will be resolved in patches or Service Pack versions of EMC SourceOne Email Management post 7.2.SP6 Hotfix 2 (7.2.6.6175). DELL EMC SourceOne Patch and Service Pack kits are available for download via http://support.emc.com.

Workaround:

  1. Stop “EMC SourceOne Index” service on all SourceOne native archive servers with index role.
  2. Check task manager on index server hosts and make sure there is no “ExAsIdxObj.exe” or “ExAsElasticIdxObj.exe” processes are running. SourceOne index service from step 1 will wait for the ExAsIdxObj.exe or ExAsElasticIdxObj.exe to stop before service stops. Executable for index service is ExAsIndex.exe.
  3. Once index service from step 1 stops, navigate to index file share and go to DropDirIntermediary folder.
  4. Based on the files listing within intermediary folder make list index sets impacted. For an example, based on screenshot provided above index set transaction files in question belong to “es1mixed_201710_001” and “es1mixed_201804_001” index sets.
  5. Create a folder within Intermediary folder that you will use in the next step to take backup of files from index DropDir folder.
  6. Using the list created in step 4 above, identity any files starting with same names, YYYYMM, index set number and move those files to backup folder created in step 5.
  7. Start SourceOne index service on all indexing hosts where service was stopped in step 1.
  8. Index sets identified above needs to be rebuilt since some of its transaction files didn’t get processed. SourceOne Administration Console can be used to submit index sets to be rebuilt. For detailed instruction on how to rebuild index sets SourceOne Email Management Administration Guide can be followed.
  9. On successful rebuild of index sets, status of index sets should change to “Available” state from “Unperformed Transaction” or “Missing Items” state.
  10. If index sets rebuild successfully, files located within intermediary folder and backup folder (from step 5) related to index sets in question can be deleted.

Related:

Erorr while scanning the folder, SymantecSymantec Endpoint Protection Managerdataserver_update180126020_full.zip

I need a solution

Hi,

The Scheduled scan , comes up with error during the scanning of the below listed folder,

Can anyone help, in identifying the use of this folder and the reasons for the failure.

Erorr while scanning the folder, SymantecSymantec Endpoint Protection Managerdataserver_update180126020_full.zip

0

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7021494: Printing onto Pre-Printed Forms Using Reflection Desktop 16, Reflection 2014 or Reflection 2011

How to Use This Document

For best results, start with the instructions in the first section below, Initial Setup: Printing Without Scaling and proceed as directed.

Note: If you have previously printed your form in a satisfactory manner, obtain a copy for reference purposes. A reference printout will greatly facilitate several important steps in this technical note.

Initial Setup: Printing Without Scaling

Follow the steps in this section to allow your host to control the size and format of your print job. These settings produce the best starting point in all cases, and in some cases may achieve an adequate printout without further adjustment.

  1. Start your Reflection printer session.
  2. From the File menu, select Page Setup. Click Page Options > Page Scaling. Select “No Scaling” in the Page Scaling dialog box, and then click OK to return to Page Options.
  3. In the Page Options dialog box, verify that the following settings are configured:
    • Override host page format: Disabled (default)
    • Characters per line: Auto (default)
    • Lines per page: Auto (default)

Click OK to return to the Page Setup dialog box.

  1. In the Page Setup dialog box, select the “Override the orientation specified by the host” check box, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  2. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See Selecting a Paper Size if you need more information on selecting a paper size.
  3. Click OK to return to your Reflection printer session window.

Test Print and Evaluation

Once you have configured the above settings, print the form. Depending on several factors, your printer session may or may not be successfully configured at this time. Follow the instructions in this section to evaluate your print job and determine any further configuration steps to follow.

If you have a reference printout, compare the size of the text on your current printout to the text on your reference printout as follows:

  1. Using a ruler, count the characters in a horizontal inch of text on both the current printout and the reference printout.
  2. Using a ruler, compare the vertical measurements between the same two lines of text on each printout.

Note: Do not measure from a line that appears particularly out of place relative to the rest of your printout. Compare lines that appear to be in good relative position on both printouts.

If you do not have a reference printout, use your best judgment to determine how well the text is sized and positioned to fit your form.

How well does your printout fit the form?

Adequately: You have successfully configured your print job if the text fits the form properly.

Close, but not quite right: The size of the characters and the measurement between lines matches your reference printout. (If you have no reference copy, the characters on your current printout appear to be the right size for the fields on your form.) However, if the text still does not fit the form for either of the following reasons:

  • Near the margins, a few characters per line wrap up or down from where they should be located
  • The text does not align properly to the fields, but falls close to the fields (generally speaking, within three characters in width or two lines in height; but lines that wrap may fall farther from the fields)

Skip to Minor Page Adjustments to fine-tune your print job to fit the form.

Not at all: If any of the following conditions are true:

  • The character or line measurements differ significantly between the reference printout and your current printout
  • If you have no reference printout, the characters on your current printout appear to be an inappropriate size for the fields on your form
  • The entire printout appears to be an inappropriate size for your form

Proceed to Printing with Scaling to give Reflection control over the size and format of your print job.

Printing with Scaling

In this section, follow the steps in Scaling Setup to give Reflection control over the size and format of your print job, and then follow the instructions in Adjusting Font Size with Characters Per Line and Lines Per Page to re-size your print job to fit the form.

Scaling Setup

  1. Start your Reflection printer session.
  2. From the File menu, select Page Setup, click Page Options > Page Scaling. In the Page Scaling dialog box, select “Scale the page size specified by the host to fit on the Windows printer page.” Click OK to return to Page Options.
  3. In the Page Options dialog box, select the “Override host page format” check box. Click OK to return to Page Setup.
  4. In the Page Setup dialog box, clear the “Override the orientation specified by the host” check box, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  5. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See Selecting a Paper Size if you need more information on selecting a paper size.

Adjusting Font Size with Characters Per Line and Lines Per Page

To manually re-size a printout, Reflection for IBM uses Characters per line and Lines per page settings. Used together, these settings control the font size of the printout. The Characters per line (CPL) setting controls the width of the font. The Lines per page (LPP) setting controls the height of the font. Lower values enlarge the font; higher values make the font smaller.

To enter values for Characters per line and Lines per page, from the File menu, click Page Setup > Page Options, and then select the manual entry fields in the Characters per line and Lines per page areas of the Page Options dialog box.

Use the instructions below to calculate or estimate the values you should enter. Once you have entered values for Characters per line and Lines per page, click OK twice to return to your printer session window, and try printing your form.

Calculating Values for CPL and LPP

  • If you have a satisfactory reference printout of the form:

Set the CPL and LPP values to exactly match your reference printout. Refer to the tables below to calculate the CPL and LPP values of your reference printout.

  • If you do not have a satisfactory reference printout:

Use the printout from Test Print and Evaluation as a reference. Calculate the CPL and LPP values of the printout, and then experiment with values that should re-size the text appropriately. This process may entail some trial and error. Refer to the tables below to calculate the CPL and LPP values of your printout.

    To Calculate the CPL Value
    Example (using 8.5″ x 11″ paper)
    1. Count the number of characters in a horizontal inch of text on your reference printout.
    10 characters per inch.
    2. Measure the entire width of the paper and subtract its left and right margins.
    8.5 inches minus two half-inch margins = 7.5 inches of text area width.
    3. Multiply the characters per inch by the width of the text area in inches.
    10 characters per inch times 7.5 inches = 75 characters per line.
    To Calculate the LPP Value
    Example (using 8.5″ x 11″ paper)
    1. Count the number of lines in a vertical inch of text.
    6 lines per inch.
    2. Measure the entire height of the page and subtract its top and bottom margins to determine the height of the text area.
    11 inches minus two half-inch margins = 10 inches of text area height.
    3. Multiply the lines per inch by the height of the text area in inches.
    6 lines per inch times 10 inches = 60 lines per page.

Note: To enlarge or reduce text proportionately using CPL and LPP adjustments, enter proportionate values in the Characters per line and Lines per page fields. This procedure can entail trial and error, depending on the dimensions of your form. In the best case scenario, you can adjust the text to be identical in point size to the text on your reference printout. When finished, you may also need to adjust the placement of the text on the page, or adjust the margins. If so, continue to Minor Page Adjustments.

Minor Page Adjustments

The techniques in this section will help you fine-tune your print job to fit the form. Follow the Margin Adjustments instructions first. Proceed to Paper Size Adjustments only if needed.

Margin Adjustments

Using the Margins fields in the Page Setup dialog box, adjust the margins to re-position the text on your page. The two topics below detail several different ways to use margin adjustments

Note: You must enable the Override host page format setting in order to adjust the margins for your print job. To enable the setting, from the File menu, click Page Setup > Page Options, and then select the “Override host page format” check box.

Moving Margins to Adjust for Wrap

  • If characters that should be on one line wrap down to the next line, decrease the right margin to widen the page.

Note: If the right margin value reaches zero you need more space for the text to fit properly, try decreasing the left margin as well. If you still need more space, see the next section, titled Paper Size Adjustments.

  • If characters that should be on one line wrap up to the previous line, increase the left and right margins equally to narrow the page.

Note: If the printout, when adjusted, is the wrong size for the form, see the section titled Printing with Scaling to give Reflection control over the size and format of your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page and re-size the printout to better fit your form.

Moving Margins to Re-position the Entire Printout

  • To shift the entire printout to the left of the page, decrease the left margin.
  • To shift the entire printout to the right of the page, increase the left margin. Decrease the right margin if some characters begin to wrap down to the next line.
  • To shift the entire printout up the page, decrease the top margin.
  • To shift the entire printout down the page, increase the top margin. Decrease the bottom margin if lines begin to fall off the page.
  • Try combinations of margin adjustments as needed.

Note: If a margin value reaches zero and you need to move the margin a small amount for the text to fit properly, see Paper Size Adjustments. If the printout, when positioned properly, is the wrong size for the form, see Printing with Scaling to re-size your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page and re-size the printout to better fit your form.

Paper Size Adjustments

In some cases, it may be possible to use a larger paper size to allow you to set the margins farther apart than your original paper size would allow. You may be able to either select a new paper size from a list of available paper sizes or create a custom paper size. Micro Focusrecommends trying to select an existing paper size first, because selecting a paper size is the more straightforward procedure. Both procedures entail some trial and error and may not be successful with some printers or print drivers.

Note: If you are unable to select or create a paper size that will help you configure your print job, see Printing with Scaling to give Reflection control over the size and format of your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page, and re-size the printout to better fit your form.

Selecting a Paper Size

In your Reflection printer session window, click File > Page Setup, and then use the Paper Size drop-down menu in the Page Setup dialog box to select a paper size.

Note: Depending on your printer driver, the Paper Size drop-down menu may not include dimension information with the paper sizes listed. If you need dimension information for a paper size, from the File menu, click Print Setup. Select the printer and click Properties. In the Paper Options area, select your Paper size and note the dimensions displayed. If you are unable to find a paper size that will help you to adjust your print job, you may be able to create a custom paper size. For information on creating a custom paper size, proceed to Creating a Custom Paper Size.

Creating a Custom Paper Size

  1. Click Start > Control Panel > Hardware and Sound > Printers.
  2. Select your printer and click Select printing preferences.
  3. In the Printing Preferences dialog box, on the Paper/Quality tab, click Custom.
  4. Enter Width and Length.
  5. Enter a Name, click Save, and then click OK.
  6. In the Printing Preferences dialog box, click OK. The new paper size will be available in Reflection Page Setup, provided your printer supports it.

Adjusting Margins for a New Paper Size

When changing paper sizes, set the margins so that the text area on the new paper size initially has the same dimensions as the text area on the original paper size. Also, leave the left and top margins at their previous values so that the printout remains in the same location on the page.

For example, if your original paper size is Letter (8.5″ x 11″) and your left and right margins have reached zero, then your text area has a width of 8.5 inches. Switching to 9″ x 11″ paper, you would set the right margin to 0.5 inches to produce a text area of 8.5 inches in width. You can view these example dimensions in the chart below:

Original Paper Size

New Paper Size

Dimensions
8.5″ x 11″
Dimensions
9″ x 11″
Left Margin
0″
Left Margin
0″
Right Margin
0″
Right Margin
0.5″
Top Margin
0.5″
Top Margin
0.5″
Bottom Margin
0.5″
Bottom Margin
0.5″

From that starting point, you can expand the width of the text area by decreasing the right margin as needed. For detailed instructions on adjusting margins, see Margin Adjustments.

Related:

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7021494: Printing onto Pre-Printed Forms Using Reflection for IBM 2014 or 2011

How to Use This Document

For best results, start with the instructions in the first section below, Initial Setup: Printing Without Scaling and proceed as directed.

Note: If you have previously printed your form in a satisfactory manner, obtain a copy for reference purposes. A reference printout will greatly facilitate several important steps in this technical note.

Initial Setup: Printing Without Scaling

Follow the steps in this section to allow your host to control the size and format of your print job. These settings produce the best starting point in all cases, and in some cases may achieve an adequate printout without further adjustment.

  1. Start your Reflection printer session.
  2. From the File menu, select Page Setup. Click Page Options > Page Scaling. Select “No Scaling” in the Page Scaling dialog box, and then click OK to return to Page Options.
  3. In the Page Options dialog box, verify that the following settings are configured:
    • Override host page format: Disabled (default)
    • Characters per line: Auto (default)
    • Lines per page: Auto (default)

Click OK to return to the Page Setup dialog box.

  1. In the Page Setup dialog box, select the “Override the orientation specified by the host” check box, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  2. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See Selecting a Paper Size if you need more information on selecting a paper size.
  3. Click OK to return to your Reflection printer session window.

Test Print and Evaluation

Once you have configured the above settings, print the form. Depending on several factors, your printer session may or may not be successfully configured at this time. Follow the instructions in this section to evaluate your print job and determine any further configuration steps to follow.

If you have a reference printout, compare the size of the text on your current printout to the text on your reference printout as follows:

  1. Using a ruler, count the characters in a horizontal inch of text on both the current printout and the reference printout.
  2. Using a ruler, compare the vertical measurements between the same two lines of text on each printout.

Note: Do not measure from a line that appears particularly out of place relative to the rest of your printout. Compare lines that appear to be in good relative position on both printouts.

If you do not have a reference printout, use your best judgment to determine how well the text is sized and positioned to fit your form.

How well does your printout fit the form?

Adequately: You have successfully configured your print job if the text fits the form properly.

Close, but not quite right: The size of the characters and the measurement between lines matches your reference printout. (If you have no reference copy, the characters on your current printout appear to be the right size for the fields on your form.) However, if the text still does not fit the form for either of the following reasons:

  • Near the margins, a few characters per line wrap up or down from where they should be located
  • The text does not align properly to the fields, but falls close to the fields (generally speaking, within three characters in width or two lines in height; but lines that wrap may fall farther from the fields)

Skip to Minor Page Adjustments to fine-tune your print job to fit the form.

Not at all: If any of the following conditions are true:

  • The character or line measurements differ significantly between the reference printout and your current printout
  • If you have no reference printout, the characters on your current printout appear to be an inappropriate size for the fields on your form
  • The entire printout appears to be an inappropriate size for your form

Proceed to Printing with Scaling to give Reflection control over the size and format of your print job.

Printing with Scaling

In this section, follow the steps in Scaling Setup to give Reflection control over the size and format of your print job, and then follow the instructions in Adjusting Font Size with Characters Per Line and Lines Per Page to re-size your print job to fit the form.

Scaling Setup

  1. Start your Reflection printer session.
  2. From the File menu, select Page Setup, click Page Options > Page Scaling. In the Page Scaling dialog box, select “Scale the page size specified by the host to fit on the Windows printer page.” Click OK to return to Page Options.
  3. In the Page Options dialog box, select the “Override host page format” check box. Click OK to return to Page Setup.
  4. In the Page Setup dialog box, clear the “Override the orientation specified by the host” check box, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  5. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See Selecting a Paper Size if you need more information on selecting a paper size.

Adjusting Font Size with Characters Per Line and Lines Per Page

To manually re-size a printout, Reflection for IBM uses Characters per line and Lines per page settings. Used together, these settings control the font size of the printout. The Characters per line (CPL) setting controls the width of the font. The Lines per page (LPP) setting controls the height of the font. Lower values enlarge the font; higher values make the font smaller.

To enter values for Characters per line and Lines per page, from the File menu, click Page Setup > Page Options, and then select the manual entry fields in the Characters per line and Lines per page areas of the Page Options dialog box.

Use the instructions below to calculate or estimate the values you should enter. Once you have entered values for Characters per line and Lines per page, click OK twice to return to your printer session window, and try printing your form.

Calculating Values for CPL and LPP

  • If you have a satisfactory reference printout of the form:

Set the CPL and LPP values to exactly match your reference printout. Refer to the tables below to calculate the CPL and LPP values of your reference printout.

  • If you do not have a satisfactory reference printout:

Use the printout from Test Print and Evaluation as a reference. Calculate the CPL and LPP values of the printout, and then experiment with values that should re-size the text appropriately. This process may entail some trial and error. Refer to the tables below to calculate the CPL and LPP values of your printout.

    To Calculate the CPL Value
    Example (using 8.5″ x 11″ paper)
    1. Count the number of characters in a horizontal inch of text on your reference printout.
    10 characters per inch.
    2. Measure the entire width of the paper and subtract its left and right margins.
    8.5 inches minus two half-inch margins = 7.5 inches of text area width.
    3. Multiply the characters per inch by the width of the text area in inches.
    10 characters per inch times 7.5 inches = 75 characters per line.
    To Calculate the LPP Value
    Example (using 8.5″ x 11″ paper)
    1. Count the number of lines in a vertical inch of text.
    6 lines per inch.
    2. Measure the entire height of the page and subtract its top and bottom margins to determine the height of the text area.
    11 inches minus two half-inch margins = 10 inches of text area height.
    3. Multiply the lines per inch by the height of the text area in inches.
    6 lines per inch times 10 inches = 60 lines per page.

Note: To enlarge or reduce text proportionately using CPL and LPP adjustments, enter proportionate values in the Characters per line and Lines per page fields. This procedure can entail trial and error, depending on the dimensions of your form. In the best case scenario, you can adjust the text to be identical in point size to the text on your reference printout. When finished, you may also need to adjust the placement of the text on the page, or adjust the margins. If so, continue to Minor Page Adjustments.

Minor Page Adjustments

The techniques in this section will help you fine-tune your print job to fit the form. Follow the Margin Adjustments instructions first. Proceed to Paper Size Adjustments only if needed.

Margin Adjustments

Using the Margins fields in the Page Setup dialog box, adjust the margins to re-position the text on your page. The two topics below detail several different ways to use margin adjustments

Note: You must enable the Override host page format setting in order to adjust the margins for your print job. To enable the setting, from the File menu, click Page Setup > Page Options, and then select the “Override host page format” check box.

Moving Margins to Adjust for Wrap

  • If characters that should be on one line wrap down to the next line, decrease the right margin to widen the page.

Note: If the right margin value reaches zero you need more space for the text to fit properly, try decreasing the left margin as well. If you still need more space, see the next section, titled Paper Size Adjustments.

  • If characters that should be on one line wrap up to the previous line, increase the left and right margins equally to narrow the page.

Note: If the printout, when adjusted, is the wrong size for the form, see the section titled Printing with Scaling to give Reflection control over the size and format of your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page and re-size the printout to better fit your form.

Moving Margins to Re-position the Entire Printout

  • To shift the entire printout to the left of the page, decrease the left margin.
  • To shift the entire printout to the right of the page, increase the left margin. Decrease the right margin if some characters begin to wrap down to the next line.
  • To shift the entire printout up the page, decrease the top margin.
  • To shift the entire printout down the page, increase the top margin. Decrease the bottom margin if lines begin to fall off the page.
  • Try combinations of margin adjustments as needed.

Note: If a margin value reaches zero and you need to move the margin a small amount for the text to fit properly, see Paper Size Adjustments. If the printout, when positioned properly, is the wrong size for the form, see Printing with Scaling to re-size your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page and re-size the printout to better fit your form.

Paper Size Adjustments

In some cases, it may be possible to use a larger paper size to allow you to set the margins farther apart than your original paper size would allow. You may be able to either select a new paper size from a list of available paper sizes or create a custom paper size. Attachmate recommends trying to select an existing paper size first, because selecting a paper size is the more straightforward procedure. Both procedures entail some trial and error and may not be successful with some printers or print drivers.

Note: If you are unable to select or create a paper size that will help you configure your print job, see Printing with Scaling to give Reflection control over the size and format of your print job. If you arrived here from Printing with Scaling, return to Adjusting Font Size with Characters Per Line and Lines Per Page, and re-size the printout to better fit your form.

Selecting a Paper Size

In your Reflection printer session window, click File > Page Setup, and then use the Paper Size drop-down menu in the Page Setup dialog box to select a paper size.

Note: Depending on your printer driver, the Paper Size drop-down menu may not include dimension information with the paper sizes listed. If you need dimension information for a paper size, from the File menu, click Print Setup. Select the printer and click Properties. In the Paper Options area, select your Paper size and note the dimensions displayed. If you are unable to find a paper size that will help you to adjust your print job, you may be able to create a custom paper size. For information on creating a custom paper size, proceed to Creating a Custom Paper Size.

Creating a Custom Paper Size

  1. Click Start > Control Panel > Hardware and Sound > Printers.
  2. Select your printer and click Select printing preferences.
  3. In the Printing Preferences dialog box, on the Paper/Quality tab, click Custom.
  4. Enter Width and Length.
  5. Enter a Name, click Save, and then click OK.
  6. In the Printing Preferences dialog box, click OK. The new paper size will be available in Reflection Page Setup, provided your printer supports it.

Adjusting Margins for a New Paper Size

When changing paper sizes, set the margins so that the text area on the new paper size initially has the same dimensions as the text area on the original paper size. Also, leave the left and top margins at their previous values so that the printout remains in the same location on the page.

For example, if your original paper size is Letter (8.5″ x 11″) and your left and right margins have reached zero, then your text area has a width of 8.5 inches. Switching to 9″ x 11″ paper, you would set the right margin to 0.5 inches to produce a text area of 8.5 inches in width. You can view these example dimensions in the chart below:

Original Paper Size

New Paper Size

Dimensions
8.5″ x 11″
Dimensions
9″ x 11″
Left Margin
0″
Left Margin
0″
Right Margin
0″
Right Margin
0.5″
Top Margin
0.5″
Top Margin
0.5″
Bottom Margin
0.5″
Bottom Margin
0.5″

From that starting point, you can expand the width of the text area by decreasing the right margin as needed. For detailed instructions on adjusting margins, see Margin Adjustments.

Related:

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7021634: Printing onto Pre-Printed Forms Using Reflection for IBM

For best results, start with the instructions in the first section, titled “Initial Setup: Printing without Scaling,” and proceed as directed.

Note: If you have previously printed your form in a satisfactory manner, obtain a copy for reference purposes. A reference printout will greatly facilitate several important steps in this document.

Initial Setup: Printing Without Scaling

Follow the steps in this section to allow your host to control the size and format of your print job. These settings produce the best starting point in all cases, and in some cases may achieve an adequate printout without further adjustment.

  1. Start your Reflection printer session.
  2. On the File menu, select Page Setup, click Page Options, and then click Page Scaling. Select “No Scaling” in the Page Scaling dialog box, and then click OK to return to Page Options.
  3. In the Page Options dialog box, make sure the following settings are established:
    • Override host page format: Disabled (cleared-default)
    • Characters per line: Auto (default)
    • Lines per page: Auto (default)

Click OK to return to Page Setup.

  1. In the Page Setup dialog box, check the “Override the orientation specified by the host” checkbox, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  2. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See the section near the end of this note titled “Selecting a Paper Size” if you need more information on selecting a paper size.
  3. Click OK to return to your Reflection printer session window.

Test Print and Evaluation

Once you have configured the above settings, print the form. Depending on several factors, your printer session may or may not be successfully configured at this time. Follow the instructions in this section to evaluate your print job and determine any further configuration steps to follow.

If you have a reference printout, compare the size of the text on your current printout to the text on your reference printout as follows:

  1. Using a ruler, count the characters in a horizontal inch of text on both the current printout and the reference printout.
  2. Using a ruler, compare the vertical measurements between the same two lines of text on each printout.

Note: Do not measure from a line that appears particularly out of place relative to the rest of your printout. Compare lines that appear to be in good relative position on both printouts.

If you do not have a reference printout, use your best judgment to determine how well the text is sized and positioned to fit your form.

How well does your printout fit the form?

Adequately: You have successfully configured your print job if the text fits the form properly.

Closely: The size of the characters and the measurement between lines matches your reference printout. (If you have no reference copy, the characters on your current printout appear to be the right size for the fields on your form.) However, if the text still does not fit the form for either of the following reasons:

  • Near the margins, a few characters per line wrap up or down from where they should be located
  • The text does not align properly to the fields, but falls close to the fields (generally speaking, within three characters in width or two lines in height; but lines that wrap may fall farther from the fields)

Skip to the section titled “Minor Page Adjustments” to fine-tune your print job to fit the form.

Not at all: If any of the following conditions are true:

  • The character or line measurements differ significantly between the reference printout and your current printout
  • If you have no reference printout, the characters on your current printout appear to be an inappropriate size for the fields on your form
  • The entire printout appears to be an inappropriate size for your form

Proceed with next section, titled “Printing With Scaling,” to give Reflection control over the size and format of your print job.

Printing with Scaling

In this section, follow the steps in “Scaling Setup” to give Reflection control over the size and format of your print job, and then follow the instructions in “Adjusting Font Size with Characters Per Line and Lines Per Page” to re-size your print job to fit the form.

Setup for Printing with Scaling

  1. Start your Reflection printer session.
  2. On the File menu, select Page Setup, click Page Options, and then click Page Scaling. In the Page Scaling dialog box, select “Scale the page size specified by the host to fit on the Windows printer page.” Click OK to return to Page Options.
  3. In the Page Options dialog box, check the Override host page format checkbox. Click OK to return to Page Setup.
  4. In the Page Setup dialog box, uncheck Override the orientation specified by the host, and then select the correct orientation for your form. If the form is taller than it is wide, select Portrait. If it is wider than it is tall, select Landscape.
  5. In the Page Setup dialog box, see the Paper Size drop-down menu to make sure you are using a paper size that matches the size of your form. See the section near the end of this note titled “Selecting a Paper Size” if you need more information on selecting a paper size.

Adjusting Font Size with Characters per line and Lines per page

To manually re-size a printout, Reflection for IBM uses Characters per line and Lines per page settings. Used together, these settings control the font size of the printout. The Characters per line (CPL) setting controls the width of the font. The Lines per page (LPP) setting controls the height of the font. Lower values enlarge the font; higher values make the font smaller.

To enter values for Characters per line and Lines per page, click File, Page Setup, Page Options, and then select the manual entry fields in the Characters per line and Lines per page areas of the Page Options dialog box.

Use the instructions below to calculate or estimate the values you should enter. Once you have entered values for Characters per line and Lines per page, click OK twice to return to your printer session window, and try printing your form.

Calculating values for CPL and LPP

  • If you have a satisfactory reference printout of the form:

Set the CPL and LPP values to exactly match your reference printout. Refer to the tables below to calculate the CPL and LPP values of your reference printout.

  • If you do not have a satisfactory reference printout:

Use the printout from step 6 of “Printing without Scaling” as a reference. Calculate the CPL and LPP values of the printout, and then experiment with values that should re-size the text appropriately. This process may entail some trial and error. Refer to the tables below to calculate the CPL and LPP values of your printout.

    To Calculate the CPL Value
    Example (using 8.5″ X 11″ paper)
    1. Count the number of characters in a horizontal inch of text on your reference printout.
    10 characters per inch.


    2. Measure the entire width of the paper and subtract its left and right margins.
    8.5 inches minus two half-inch margins = 7.5 inches of text area width.
    3. Multiply the characters per inch by the width of the text area in inches.
    10 characters per inch times 7.5 inches = 75 characters per line.
    To Calculate the LPP Value
    Example (using 8.5″ X 11″ paper)
    1. Count the number of lines in a vertical inch of text.
    6 lines per inch.
    2. Measure the entire height of the page and subtract its top and bottom margins to determine the height of the text area.
    11 inches minus two half-inch margins = 10 inches of text area height.
    3. Multiply the characters per inch by the height of the text area in inches.
    6 characters per inch times 10 inches = 60 lines per page.

Note: To enlarge or reduce text proportionately using CPL and LPP adjustments, enter proportionate values in the Characters per line and Lines per page fields. This procedure can entail trial and error, depending on the dimensions of your form. In the best case scenario, you can adjust the text to be identical in point size to the text on your reference printout. When finished, you may also need to adjust the placement of the text on the page, or adjust the margins. If so, continue to the next section, titled “Minor Page Adjustments.”

Minor Page Adjustments

The techniques in this section will help you fine-tune your print job to fit the form. Follow the instructions under “Margin Adjustments” first. Proceed to the section titled “Paper Size Adjustments” only if needed.

Margin Adjustments

Using the Margins fields in the Page Setup dialog box, adjust the margins to re-position the text on your page. The two topics below detail several different ways to use margin adjustments

Note: You must enable the Override host page format setting in order to adjust the margins for your print job. To enable the setting, click File, Page Setup, Page Options, and then check the Override page format checkbox.

Moving Margins to Adjust for Wrap

  • If characters that should be on one line wrap down into the next line, decrease the right margin to widen the page.

Note: If the right margin value reaches zero you need more space for the text to fit properly, try decreasing the left margin as well. If you still need more space, see the next section, titled Paper Size Adjustments.

  • If characters that should be on one line wrap up into the previous line, increase the left and right margins equally to narrow the page.

Note: If the printout, when adjusted, is the wrong size for the form, see the section titled “Printing with Scaling” to give Reflection control over the size and format of your print job. If you arrived here from the “Printing with Scaling” section, return to “Adjusting Font Size with Characters per line and Lines per page,” and re-size the printout to better fit your form.

Moving Margins to Re-position the Entire Printout

  • To shift the entire printout to the left of the page, decrease the left margin.
  • To shift the entire printout to the right of the page, increase the left margin. Decrease the right margin if some characters begin to wrap down to the next line.
  • To shift the entire printout up the page, decrease the top margin.
  • To shift the entire printout down the page, increase the top margin. Decrease the bottom margin if lines begin to fall off the page.
  • Try combinations of margin adjustments as needed.

Note: If a margin value reaches zero and you need to move the margin a small amount farther for the text to fit properly, see the next section, titled Paper Size Adjustments. If the printout, when positioned properly, is the wrong size for the form, see the section titled “Printing with Scaling” to re-size your print job. If you arrived here from the “Printing with Scaling” section, return to “Adjusting Font Size with Characters per line and Lines per page,” and re-size the printout to better fit your form.

Paper Size Adjustments

In some cases, it may be possible to use a larger paper size to allow you to set the margins farther apart than your original paper size would allow. You may be able to either select a new paper size from a list of available paper sizes or create a custom paper size. Attachmate recommends trying to select an existing paper size first, because selecting a paper size is the more straightforward procedure. Both procedures entail some trial and error and may not be successful with some printers or print drivers.

Note: If you are unable to select or create a paper size that will help you configure your print job, see the section titled “Printing with Scaling” to give Reflection control over the size and format of your print job. If you arrived here from the “Printing with Scaling” section, return to “Adjusting Font Size with Characters per line and Lines per page,” and re-size the printout to better fit your form.

Selecting a Paper Size

In your Reflection printer session window, select File, click Page Setup, and then use the Paper Size drop-down menu in the Page Setup dialog box to select a paper size.

Note: Depending on your printer driver, the Paper Size drop-down menu may not include dimension information with the paper sizes listed. If you need dimension information for a paper size, select the printer and click File > Server Properties (in Windows XP/2000/NT) or right-click the printer and click Print Server Properties (in Windows 98). If you are unable to find a paper size that will help you to adjust your print job, you may be able to create a custom paper size. For information on creating a custom paper size, see the section titled “Creating a Custom Paper Size”.

Creating a Custom Paper Size

Below are instructions for creating a custom paper size in Windows XP, Windows 2000, Windows NT, and Windows 98.

Windows XP/2000/NT:

  1. Navigate to the Windows Control Panel and double-click Printers.
  2. In the Printers and Faxes window, click File and then select Server Properties.
  3. In the Print Server Properties dialog box, check Create a new form, and follow the instructions that appear below the checkbox. Leave the Printer Area Margins for your new form at zero.
  4. Click Save Form near the bottom of the Print Server Properties dialog box. The new paper size will be available in Reflection Page Setup, provided your printer supports it.

Windows 98:

  1. Double-click My Computer, and then double-click Printers.
  2. Right-click the printer you will use to print the form, and then select Properties.
  3. From the Printer Properties window, select the Paper tab.
  4. On the Paper tab, scroll to the far right end of the Paper Size menu, and then click on the Custom icon. The User-Defined Size dialog box will open.

Note: If no Custom icon is available in the Paper Size menu, your printer driver will not allow you to create a custom paper size.

  1. In the User-Defined Size dialog box, select the length and width dimensions for the size of your form.

Note: Pay attention to the units of measurement. (0.01 inches = hundredths of an inch. 0.1 millimeters = tenths of a millimeter.)

  1. After you click OK to save your custom paper size, it will be available in Reflection Page Setup, provided your printer supports paper of that size.

Adjusting Margins for a New Paper Size

When changing paper sizes, set the margins so that the text area on the new paper size initially has the same dimensions as the text area on the original paper size. Also, leave the left and top margins at their previous values so that the printout remains in the same location on the page.

For example, if your original paper size is Letter (8.5″ X 11″) and your left and right margins have reached zero, then your text area has a width of 8.5 inches. Switching to 9″ X 11″ paper, you would set the right margin to 0.5 inches to produce a text area of 8.5 inches in width. You can view these example dimensions in the chart below:

Original Paper Size

New Paper Size

Dimensions
8.5″ X 11″
Dimensions
9″ X 11″
Left Margin
0″
Left Margin
0″
Right Margin
0″
Right Margin
0.5″
Top Margin
0.5″
Top Margin
0.5″
Bottom Margin
0.5″
Bottom Margin
0.5″

From that starting point, you can expand the width of the text area by decreasing the right margin as needed. For detailed instructions on adjusting margins, return to the section above, titled “Margin Adjustments.”

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