Unable to install Citrix Components with the error code 1714 – (Failing action was “RemoveExistingProducts”)

While performing a upgrade by uninstalling the previous version of a Citrix Component and installing the newer version, it fails with the following error being logged in the Installation Logfile.

$ERR$ : XenDesktopSetup:CitrixProductHere failed to install, with internal error code 1714, failing action was “RemoveExistingProducts”

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Removal issues with SEP 14

I do not need a solution (just sharing information)

I have recently begun a process to remove all old Symantec Endpoint Protection 14 installations from many machines.

The issue is about 95% of Windows 7 machines fail to uninstall and return an error of 1603. (Through command line or Powershell). Trying to remove from the control panel will have the progress proceed for a little, then the installer will revert itself. Once this process is completed Internet Explorer is no longer functional on any user logins. It modifies Internet Explorer registry keys during uninstall and doesn’t fix them during rollback. The only way to fix it, and restore functionality is to CleanWipe the machine. I have about 600 of these that need to be removed and realistically I cannot be manually running CleanWipe on each one.

What are my options here? I’ve looked many remote uninstall methods seem to be deprecated or not for use in 14. From what I can tell this is only affecting Windows 7 machines and 10 uninstalled without issues. Any input is appreciated.

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Silent Uninstall For Tonight’s Removal

I need a solution

We recently aquired a customer who’s previous support used symantec.cloud, we worked with them to temp remove the uninstall password but for some reason the uninstall key listed in the registry did not work.

If someone could let us know how to mass deploy a silent uninstal it would most helpful as we lost our ability now to remove the uninstall password since it was curtesy of them and they dont want to remove the password for too long since it effects all of their clinets, and all I can find is the cleanwipe tool but for some reason it doesnt seem to have any built-in switches.

If Symantec does not have a way then we will have to remote into each individual machine large count and perform the uninstall manually, please help!

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Can Symantec Endpoint Protection 14.2 be installed and work offline?

I do not need a solution (just sharing information)

Hi Everyone,

I would like to install Symantec Endpoint Protection on our computers in local network, but we mustn’t connect anyone to internet anytime now and later. Is it possible to install SEPM, deploy clients on other computers this way without any interferences? Can SEP work offline? Do we need to uninstall LiveUpdate while doing that or is it necessary to work with .jdb files and working with other nodes? Are there any other tips i need to know?
 

Thanks in advance for answers

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agent won’t uninstall

I need a solution

The agent on one of my windows 10 PC was locked up.  The agent page said that it hadn’t been updated in months.  None of the links on the page worked. I deleted the computer from the console  and then I tried to uninstall and it seemed to work, but when I try to install it again it tell me it wants to upgrade and runs an uninstall again where it gets up to 90+ percent and then roles back to 60 percent and stays that way for at least 5 minutes. and then says it was successful and to reboot to install.  I re-boot and again it tell me I have an old version and has to upgrade and tries to uninstall again and I end up in this loop where it keep tell me to reboot and never actually get to install, but the computer doesn’t show any indication of the agent.  There is no directory, nothing in the tray and no processes or aapps running.  Any ideas what is stopping the uninstall/install process

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Check Out icon missing after checking out files in Drive Mapper

It is best to uninstall some of the programs that use icon overlays to restore icons to ShareFile. If multiple programs are installed that use icon overlays, ShareFile icons will not display.

Icon Overlay Identifiers in the Registry are visible at the following location:

HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerShellIconOverlayIdentifiers

If the issue isn’t resolved by uninstalling other programs using icon overlays, try the following steps:

  1. Open Task Manager
  2. Right-click Windows Explorer and select Restart
  3. Open regedit.exe and navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerShellIconOverlayIdentifiers
  4. Right-click DMCheckoutOverlayIcon and rename it to start with numeric or several blank characters to bump up the priority.
User-added image

Afterwards restart Windows Explorer. If none of the steps above solve the issue, uninstall the applications that use overlays and repeat steps 1 through 4.

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Script to uninstall SEP Cloud agent?

I need a solution

We currently use SEP Small Business edition and we are having issues uninstalling the Symantec Cloud agent that is listed in the control panel. I am able to remove the main program using this Powershell command:

(Get-WmiObject -Class Win32_Product -Filter “Name=’Symantec.cloud – Endpoint Protection'” -ComputerName . ).Uninstall()

I am trying to remove the leftover cloud agent using the following Powershell command:

(Get-WmiObject -Class Win32_Product -Filter “Name=’Symantec.cloud – Cloud Agent'” -ComputerName . ).Uninstall()

When I run this command, it does not uninstall the Symantec Cloud agent and get the following:

__GENUS          : 2
__CLASS          : __PARAMETERS
__SUPERCLASS     :
__DYNASTY        : __PARAMETERS
__RELPATH        :
__PROPERTY_COUNT : 1
__DERIVATION     : {}
__SERVER         :
__NAMESPACE      :
__PATH           :
ReturnValue      : 1603
PSComputerName   :

Return value should be 0 when it is cleanly uninstalled. Anyone have any ideas? I believe the agent can be removed from the SEP managed website however it involves going to each computer and installing it.

I have several computers I need to uninstall this software want and want to script it out into a GPO if possible.

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