While Installing Receiver, Users May Encounter an Error: “Setup Cannot Continue Because This Version of Receiver is Incompatible With a Previously-installed Version”

Install the latest supported version of Citrix Receiver.

All versions of Receiver for Windows after version 4.4 can upgrade from any older version of Receiver without the need of using the clean up utility.

Receiver cleanup utility is not required and not recommended while upgrading to the Receiver for Windows 4.4, or later.

Related:

7021757: Adding and Removing Features and Components in Reflection 14.x

Using Control Panel to Add or Remove Features

To install or remove a component or feature in Reflection after the initial installation, follow these steps:

In Windows 7

From Control Panel,

  1. Click Programs > Programs and Features.
  2. Select the Reflection program from the list, and then select Change, Repair, or Uninstall.

In Windows Vista

From Control Panel,

  1. Click Program and Features.
  2. Select the Reflection program from the list and click Change from the menu at the top of the program list to change which components or features are installed.
  3. Click Uninstall to remove the program.

In Windows 2000 or Windows XP

Note: Beginning in Reflection 14.1, Windows 2000 is no longer supported.

From Control Panel,

  1. Click Add or Remove Programs.
  2. Click Change to open the package and change which components or features are installed.
  3. Click Remove to remove the program.

Using MSI Command Line to Add or Remove Features

After you have initially installed the product, you can use the MSI command line to add and remove features or components. Use the following command line syntax:

msiexec /i {product GUID} [property] [switch]

For example, to install Reflection for UNIX and OpenVMS quietly from Reflection Suite for X after the application’s initial installation, use the following command:

msiexec /i {0E8949A6-CBBA-4AF6-B209-1C060164755E} ADDLOCAL=RUO /qb

The “ADDLOCAL=RUO” syntax is a comma delimited list of feature names assigned to the property ‘ADDLOCAL’. Other useful properties are listed below:

REMOVE – to uninstall a feature

REINSTALL – to reinstall a feature completely

ADDSOURCE – to set a feature to ‘run from network’ (if allowed by its parent)

ADVERTISE – to advertise a feature (if allowed by the feature definition)

You can combine the properties above on a command line to add one feature and remove another. For example to add Reflection for ReGIS Graphics and remove Reflection for UNIX and OpenVMS, use the following command:

msiexec /i {807B1E68-FF69-4170-A835-E4B2C8A1D389} ADDLOCAL=RRG REMOVE=RUO

Removing a Product

You can also use the MSIExec command line to uninstall (remove) the product. Use the following syntax:

msiexec /x {product GUID}

This command will remove the product, independent of the original source location.

Related:

Slow restart/shutdown after installing Endpoint Encryption

I need a solution

This seems to only affect one machine, specs below:

Windows 10 Pro x64

Lenovo Thinkpad S1 Yoga with SSD

There are 2 x issues:

1. Despite branding the installer with custom logos, these do not show when Symantec Endpoint Encryption 11.3 is installed. I have tested the same installer on another windows 10 machine and it is branded correctly.

2. Once the encryption software is installed the laptop takes around 5 – 10 mins to reboot or shutdown, startup times are not affected. As soon as I uninstall the software it goes back to normal shutdown/restart speeds (less than 1 minute).

I have reinstalled the software several times and even rebuilt the installer but no change.

One thing I will say is that I have reinstalled the software 10+ times on this machine and some of those times the installer has not been branded so I’m wondering if the machine is somehow caching the settings of a previous installer? Is there some sort of cleanup tool or manual uninstalltion process I can follow?

0

Related:

Event ID 1015 — Windows Installer Service Availability

Event ID 1015 — Windows Installer Service Availability

Updated: December 11, 2007

Applies To: Windows Server 2008

The Windows Installer service is an operating system component that centrally manages application installation and configuration tasks, and also the process of uninstalling applications.

Event Details

Product: Windows Installer – Unicode
ID: 1015
Source: MsiInstaller
Version: 4.0
Symbolic Name: EVENTLOG_TEMPLATE_CANNOT_CONNECT_TO_SERVER
Message: Failed to connect to server. Error: %1

Resolve
Reregister the Windows Installer service

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To reregister Microsoft Windows Installer:

Caution: Incorrectly editing the registry might severely damage your system. Before making changes to the registry, you should back up any valued data.

  1. Locate the following registry key in the Windows registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer
  2. Verify that the ImagePath string contains the correct path for the Msiexec.exe file: Drive:\Windows\System32\Msiexec.exe /V, where Drive is the drive where Windows is installed.
  3. Restart Windows in safe mode, and then register the Msiexec.exe file by typing msiexec /regserver at an elevated command prompt.
  4. Shut down Windows, and then restart it in standard mode.

Verify

To verify that Microsoft Windows Installer is available on your computer:

  1. Click Start, click Control Panel, double-click Administrative Tools, and then double-click Services.
  2. Look for Windows Installer in the list of results displayed in the Services window. The presence of Windows Installer in this list indicates that Windows Installer is indeed installed and available on your computer.

Related Management Information

Windows Installer Service Availability

Windows Installer Service

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