Windows 10 20H2 (Insider Preview Builds) – Citrix Known Issues

Microsoft releases regular builds of the next version of Windows 10 through their Insider Preview Program. Citrix does not support Insider Preview builds as stated on CTX224843 – Windows 10 Compatibility with Citrix XenDesktop.


This article is intended to capture known issues with Windows 10 20H2 that have been identified so far through Citrix internal testing and customer reports for the benefit of customers who are conducting early testing in preparation for when the Semi-Annual Channel release of 20H2 becomes available.


Note:

  • This is a live article and is updated as and when new information is available.
  • All the issues mentioned in this article have been noticed with 20H1 builds up to 20140

Known Issues

The following are the known issues:

Issue 1

Issue Description

Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to 20H2 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of 20H2.

[TPV-2706]


Problem Cause

Changes in Windows 10 v2004 or later is causing this issue.

Solution

This issue is fixed in Citrix Virtual Apps and Desktops 7 2003 and later versions.

Issue 2

Issue Description

Printers part of Citrix Universal Print Server (UPS) are not mapped within ICA session of Windows 10 20H2 VDA.

Problem Cause

Changes in Windows 10 v2004 or later is causing the printer mapping failure.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 3

Issue Description

On Windows 10 20H2 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.

[RFWIN-15116]

Problem Cause

Changes in Windows 10 v2004 or later is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution

This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Workspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 4

Issue Description

On Windows 10 20H2 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.

[RFWIN-15263]

Problem Cause

Changes in Windows 10 v2004 or later is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.


Issue 5

Issue Description

ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop 20H2 fails.

[TPV-3025]

Problem Cause

Changes in Windows 10 v2004 or newer is causing this issue.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 6

Issue Description

Following upgrade to Windows 10 20H2, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops

Problem Cause

During upgrade to Windows 10 v2004 or newer, OS is removing the UPL service key and service from the Winlogon chain.


Solution

There is no solution. Citrix is working with Microsoft to resolve this issue. A workaround for this issue is to uninstall and reinstall the VDA as this will re-register the UPL login services correctly.

Related:

Windows 10 20H1 (Insider Preview Builds) – Citrix Known Issues

Microsoft releases regular builds of the next version of Windows 10 through their Insider Preview Program. Citrix does not support Insider Preview builds as stated on CTX224843 – Windows 10 Compatibility with Citrix XenDesktop.

This article is intended to capture known issues with Windows 10 20H1 that have been identified so far through Citrix internal testing and customer reports for the benefit of customers who are conducting early testing in preparation for when the Semi-Annual Channel release of 20H1 becomes available.

Note:

  • This is a live article and is updated as and when new information is available.
  • All the issues mentioned in this article have been noticed with 20H1 builds up to 19041.208

Known Issues

The following are the known issues:

Issue 1

Issue Description

Citrix User Profile Manager (UPM) may stop working after Windows 10 with VDA installed is upgraded to 20H1 OR it may break the native Windows applications like notepad, calculator etc when UPM is configured on fresh install of 20H1.

[TPV-2706]

Problem Cause

Changes in 20H1 is causing this issue.

Solution

This issue is fixed in Citrix Virtual Apps and Desktops 7 2003.


Issue 2

Issue Description

Users are unable to uninstall Desktop Lock if Windows 10 was upgraded to 20H1 with Desktop Lock and Workspace App installed.

[TPV-744]

Problem Cause

During the upgrade,the key CtxBackupShell is getting removed under [HKLM -> SOFTWARE -> Microsoft -> Windows NT -> CurrentVersion -> Winlogon] . As a result, an error message “1: Read failed HKLMSOFTWAREMicrosoftWindows NTCurrentVersionWinlogonCtxBackupShell=(32bit on 32bit)” is displayed.

Solution

This issue is resolved with 20H1 builds 18999 and newer.


Issue 3

Issue Description

Printers part of Universal Print Server are no longer mapped after Windows 10 is upgraded to Windows 10 20H1. This issue is not seen with fresh install of Windows 10 20H1.

[LCM-5677]

Solution

There is no solution. Support for custom print drivers have been deprecated by Microsoft.


Issue 4

Issue Description

Unable to print using client mapped printers if Universal Print Driver is used with a Windows 10 20H1 VDA.

[LCM-5691]

Solution

This issue is resolved with 20H1 builds 18990 and newer.


Issue 5

Issue Description

On Virtual Machine’s (hosted on vSphere) with VM version 14 and boot option EFI, a failure may be seen when you upgrade Windows 10 machine to 20H1 with an error “We can’t tell if your PC is ready to continue installing Windows 10. Try restating the setup”

[TPV-2703]

Solution

Installing the latest VMWare tools 11.0.0.x before attempting to upgrade to 20H1 resolves this issue.

Issue 6

Issue Description

When Windows 10 machine with Citrix Workspace Environment Management (WEM) Agent 1803 or newer is upgraded to 20H1, WEM fails to work. This issue is not seen with WEM versions up to 4.7

[TPV-1184]

Problem Cause

The ‘Norskale’ key under [HKLM -> System -> CurrentControlSet -> Control] is getting removed during the upgrade to 20H1.

Solution

This issue is resolved with builds 19018 and later.


Issue 7

Issue Description

When Windows 10 machine with VDA installed is upgraded to 20H1 build 19025, users may experience a failure with VDA registration.

[TPV-2772]

Solution

This issue is resolved with 20H1 builds 19030 and newer.

Issue 8

Issue Description

On Windows 10 20H1 end point with Receiver/Workspace App, when a network interruption is caused by disabling the Network Interface from Control Panel, Session Reliability feature fails to work.

[RFWIN-15116]

Problem Cause

Changes in Windows 10 20H1 Operating System is making the Session Reliability to fall back to Auto Client Reconnect when the network is disrupted.

Solution

This issue has been fixed in Citrix Workspace App.

  • Users on Current Release of Worspace App are advised to upgrade to version 2002 or its replacement that contains the fix.
  • Users on the LTSR version of Workspace App are advised to upgrade to version 1912 or its replacement that contains the fix.

Issue 9

Issue Description

On Windows 10 20H1 end point with Receiver/Workspace App, when a network interruption is caused using Firewall, Session Reliability feature fails to work.

[RFWIN-15263]

Problem Cause

Changes in Windows 10 20H1 Operating System is making the Session Reliability to fall back to Auto Client Reconnect as soon as the the network is disrupted.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 9

Issue Description

ICA launch of Citrix VDA installed on Windows 10 Virtual Desktop v20H1 fails.

[TPV-3025]

Problem Cause

Changes in Windows 10 20H1 Operating System is causing this issue.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue.

Issue 10

Issue Description

Following upgrade to Windows 10 v20H1, user personalization layer (UPL) services will no longer be able to start during logon. This prevents user layer disks from attaching or being created when users log into their desktops. Note, this issue does not impact App Layering User Layers, it only affects user personalization layer for Virtual Apps and Desktops

Problem Cause

During upgrade to Windows 10 20H1 Microsoft is removing the UPL service key and service from the Winlogon chain.

Solution

There is no solution. Citrix is working with Microsoft to resolve this issue. A workaround for this issue is to uninstall and reinstall the VDA as this will re-register the UPL login services correctly.

Related:

ShareFile Windows 10 Universal Windows Platform (UWP) App

Download the app

You can download it here!

Localization Support: German, French, Spanish, Japanese, Simplified Chinese, Russian, Portuguese, Korean and Dutch.


Requirements and Limitations

  • This app is universal for both Windows 10 and Windows 8.1 users, as well as users with Windows phones running Windows 10. This app can be used on any Windows 10 computer, tablet or phone.
  • Windows 8.1 Phone users can use the original ShareFile for Windows 8.1 app, if needed.
  • Note: Files with a name greater than 40 characters cannot be uploaded via a ShareFile mobile app. The character limit includes the file extension.

Related:

SQL Report to get computers migrated from W7 to W10

I need a solution

Hello,

I would like to know if someone has any idea about how to detect or get the computers that has been migrated from Windows 7 to Windows 10. I perfectly know how to get the windows 10 machines but is so tedious to get which ones where upgraded from Windows 7 or which ones were directly imaged with Windows 10. Maybe something is saved in any register key or Altiris saves any information about different OS that have been installed in the PCs…

Im interesting on this because in our company we are fully involved on Windows 7 exit and I would like to may follow the progress of upgrades. I assume that the local IT per countries are keepnig the name of computers that they are migrating.

Thanks a lot for your valuable help, and thanks for this forum, one of the best things that Altiris has.

0

Related:

SEPC Installation Package Refresh

I need a solution

Hello all,

First time poster on this forum. I have a question regarding the latest 22.17 Windows upgrade. The upgrade news article states the following:

    Action Required

    Windows device restart
    All users with Windows devices will be prompted to restart their devices after the update. Even if they delay the restart, their Windows clients remain protected.

    Windows installation package refresh
    Administrators who created a Windows installation package before April 3 should create and distribute a new one after April 3 to use for new Windows package deployments.

    As a hub with multiple sites (and multiple installation packages) does this mean we will need to recreate all the installation packages?

    0

    1554209202

    Related:

    Trends Impacting Digital Workplace Strategies

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    Technologies such as machine learning, bots, virtual personal assistants, augmented reality and virtual reality are being leveraged in the consumer world to enrich experiences and adapt based on preferences and behaviors. Organizations likely already have teams and solutions in place for things like digital workplace portals, unified communications, content management, etc. However, there are emerging technologies in the consumer world that are already starting to make their way into the enterprise workplace. Some of these are quickly gaining maturity in their application for real-world use cases while others are at the beginning of the adoption curve. Let’s explore some of the use cases and target scenarios where these technologies are being applied.

    Machine Learning

    The self-driving car is all about writing software to teach the car how to drive itself. Underpinning that is machine learning based upon telemetry provided by sensors and cameras. The smart thermostat uses machine learning and sensors to determine when you’re home and when you’re not to set the desired temperature for your house.

    So how can this be applied in the enterprise? Machine learning is one of the most broadly applicable technologies that can be applied to almost anything.  Within enterprise organizations, machine learning techniques are being embedded in apps and platforms – promising to make them smarter and more relevant to workers. For example:

    • Dell Client Command Suite proactively provides personalized suggestions and recommendations based upon an individuals’ (and their colleagues’) interactions and behaviors in the context of Microsoft Office 365.
    • Dell Client Command Suite uses machine learning to notice patterns of problems that workers are facing with their PCs to help improve support and over time deliver self-healing.
    • Big Data – The collection, storage, processing, and analysis of the organizations’ data is at the heart of Machine Learning. These machines can only learn if there are mountains of data to analyze so patterns can be determined, and actions can be taken.

    Bots

    Bots have become prevalent in the consumer world, most notably in the messaging and chat industry. We now see most major companies deploying bots to represent their brand and interact with consumers directly within chat platforms such as Apple iMessage, Facebook Messenger, SnapChat and others.

    Organizations are looking at bots and robotic process automation for areas such as knowledge management, application integration and personal productivity boosters. Bots range from the mundane “if this, then do that” to the more complex with the ability to answer questions from integrated platforms (HR, CRM, ERP, etc.) on demand. Some bots even do these things automatically, without the worker asking for the information.

    • Travel and Expense Support – When a charge hits a workers corporate card, a bot could create a corresponding expense report and entry item.
    • Desktop Support – Bots that attempt to answer and solve problems for workers, using machine learning and available support content.
    • Microsoft Teams – Workers can leverage bots to retrieve data, tasks and notifications from a variety of platforms and in turn make business decisions on where to focus their time.
    • Microsoft Dynamics 365 for Sales and Customer Service – Customer service departments can utilize bots to deflect routine questions, promote self-service and free up agents to focus on areas where they are more effective.

    Virtual Personal Assistants (VPAs)

    In the consumer world, Amazon, Google and Apple, among others, all create voice enabled smart home devices that allow us to control our homes through voice activated commands. Apple, Google and Microsoft have had virtual personal assistants embedded in our devices and operating systems for years that similarly allow us to control those devices and accomplish tasks such as researching questions on the internet, making a call, sending a messaging, etc. Consumers use VPAs in their personal lives to answer questions, accomplish tasks and control the environment.

    VPAs are an emerging technology for enterprise organizations. The enterprise workforce wants a consumer-like experience at work. They want the same capabilities and more, such as accomplish tasks, manage priorities, and control their surroundings. They’d like voice capabilities in their workplace for issuing commands and making suggestions to help them find information. Organizations are connecting their key content platforms with VPAs to accelerate the speed and ease which workers can access enterprise data and content (CRM, ERP, intranet, HR). Some examples are:

    • A worker could use the Cortana VPA within Microsoft Windows 10 to ask her to retrieve the latest travel expense and policy document. In this case Cortana would have to be connected to the organizations intranet or HR portal to be able to retrieve that on behalf of the worker. The benefit should be obvious – the worker wasn’t required to launch a browser and navigate to a portal, they simply had to ask a question.
    • Workers could use the Siri VPA on an iPhone to tell them when their next meeting is scheduled and what the meeting is about.
    • Organizations that tie Google Assistant into their CRM data would allow sales people access their latest sales forecast for the quarter.

    Augmented Reality (AR) and Virtual Reality (VR)

    The possibilities are endless with The Growing Demand for AR/VR in the Workplace (by Daniel Newman, Principal Analyst for Futurum Research), promising to bring collaboration, training, demos, marketing and more to new heights. Consider the productivity gains if workers could engage and collaborate with colleagues around the globe as if they were together in the same room, or train in environments that are difficult, if not impossible to reproduce, where they can do no harm.

    • Enterprise organizations can enable more engaging meetings with remote workers by enhancing existing meetings with virtual reality. It holds the promise of making virtual meetings more immersive and analogous to meeting in person.
    • For training scenarios, VR can be used to teach a safety officer how to respond to a simulated chemical spill. Another training scenario using AR could be used to enhance CPR training manikins where it appears to be lifelike.
    • AR is starting to work its way into scenarios such as product design, where a designer can interact with prototypes and ideas in a simulated 3-D space at their fingertips.

    Summary

    With these emerging trends, organizations have decisions to make about where to invest.  Do they go the path of niche solutions that support specialized needs, deploy pre-integrated platforms and ecosystems (that may not yet have all the capabilities) or employ a multi-layered strategy which could be a combination of both? Whichever path is chosen, organizations should consider employing automation and intelligence to deliver a better experience for their workers and allow them to do their jobs more efficiently.

    Dell EMC Consulting Services can help with embedding automation and intelligence enablement tools into your ecosystem, contact your Dell EMC Sales Representative to learn more.

    The post Trends Impacting Digital Workplace Strategies appeared first on InFocus Blog | Dell EMC Services.


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    How Rockwell Automation is Using Windows Autopilot and You Can Benefit from Their Experience

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    Recently, it was my pleasure to give a joint presentation with Tod Loxley, Lead Design Engineer from Rockwell Automation at the 2018 Microsoft Ignite conference.

    We described how the F500 industrial automation company worked with Dell to leverage Microsoft Windows Autopilot to unify endpoint management. We also touched on the ways the work contributed to the first release of a Dell Provisioning for Windows Autopilot service that offers added value support to you.

    First, a Little Background on Windows Autopilot

    Microsoft introduced Windows Autopilot last year to enable an automated deployment process for new Windows 10 devices that eliminates the need for IT to create, maintain, and apply custom images.

    Roughly, it works like this:

    • OEM’s like Dell enable Autopilot on their devices and link customer details with the devices as part of the order process
    • End users turn on and connect their devices to the internet
    • The Autopilot deployment service recognizes the device and starts a customized setup based on the corporate profile assigned to the device
    • The user is guided to sign in with their personal corporate credentials and their device is automatically joined to Azure AD (AAD) for identity management based on their profile, and enrolled in Intune, which pushes corporate policies, settings, and apps to the device

    The benefits are clear: IT administrators don’t have to physically touch the device and end users can start using new systems sooner, with minimal inconvenience or need for support.

    Real-world Experience

    Tod Loxley is an enthusiastic proponent of the cloud-enabled Microsoft modern client paradigm. He works directly with Microsoft as a pilot customer for the Microsoft 365 Managed Desktop service and to simplify the lives of Rockwell end users and IT professionals.

    Tod is also a practical realist with 15 years of Microsoft OS experience, reaching all the way back to Windows NT. So, along with recognizing the potential of Autopilot, he also quickly identified hurdles to realizing its full potential.

    Hurdle #1: A Single Process 

    For new Windows 10 devices, Autopilot goes quite a way toward Tod’s long-held objective of “getting rid of the decades-old practice of IT taking device out of the box and putting our own version of Windows on it, when Dell has already put a copy of Windows on it.”

    Currently, however, there is no Autopilot process for enrolling the Windows devices already in the hands of Rockwell users. Bringing all of its Windows devices, new and old, into a single, standardized process is critical to Rockwell―not just for the consistency of end-user and IT experience―but to be able to outsource commodity IT services to free in-house resources for more strategic work.

    Tod turned to Dell in hopes that our commitment to and experience with Microsoft, global reach, and patented client deployment capabilities could help. For us, Rockwell―with it’s ~23,000 employees and ~35,000 endpoints at 175+ sites across 80+ countries, as well as at remote sites, such as oil rigs―presented a great opportunity to learn how Rockwell was implementing Autopilot and what additional services a large enterprise might need.

    We were able to design a process to register existing Windows devices using their Microsoft System Center Configuration Manager (SCCM) inventory. Today, in addition to registering all new Windows 10 devices delivered to Rockwell users worldwide, Dell is registering ~25,000 existing machines, primarily running Windows 7.

    As Tod describes it: “We pushed Dell a bit and they came through using their ingenuity as a client deployment service provider. All we had to do is provide data from our SCCM inventory and Dell is registering our existing Windows devices for Autopilot. That’s a big hurdle taken down for us in being able to standardize on one process for the modern Windows paradigm.

    Hurdle #2:  Bloatware & Drivers

    One reason corporate IT replaces out-of-box Windows OS with their own image is to get rid of unwanted third-party “bloatware” added by the device manufacturer and Microsoft (Candy Crush, anyone?). Another is to load or update specific drivers. Dell is helping Rockwell by factory-loading a clean, generic image of Windows 10, along with the specific drivers they want.

    Hurdle #3: Version Control

    Microsoft requires all OEMs to ship the current version of Windows 10 and only supports the current version and it’s two previous (n-1 and n-2) releases. Rockwell, like many customers, finds it prudent to test and verify new software before deployment, so its enterprise version may lag. In Rockwell’s case, they are currently using the n-1 version of Windows 10. To help Rockwell maintain a single standard, Dell is shipping its devices with the n-1 release.

    Summary

    Dell’s experience with Rockwell and other customers has been invaluable in the development of services for Windows 10 on Dell hardware that leverage Autopilot for faster simpler endpoint management. Today, we provide the current version of Windows 10 in all our commercial client devices in 80+ countries, with free upload of device information for Autopilot enrollment.

    We also offer factory-loaded Dell Configuration Services that, combined with Autopilot, eliminate many of the reasons for staging or IT involvement, including:

    • The option to load a previous version of Windows 10 (Microsoft-supported n-1 or n-2)
    • A clean generic image of Windows 10 without any unsanctioned third-party software
    • Loading customer-specific drivers prior to delivery to end users

    Dell will also work with you to register the Windows devices you’re already using in Autopilot.

    Did You Know?

     

    The post How Rockwell Automation is Using Windows Autopilot and You Can Benefit from Their Experience appeared first on InFocus Blog | Dell EMC Services.


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