Error: “The Network Connection to your Application was Interrupted” on ICA Client

RD Licensing formerly Terminal Services Licensing (TS Licensing), manages the Remote Desktop Services client access licenses (RDS CALs) that are required for each device or user to connect to a Remote Desktop Session Host (RD Session Host) server

Broker Database would have a new table for maintaining RDS CAL as a key/value pair. On a non-Windows client connection to a TS VDA, if a license is checked out, ICA populates the registry entries. Behaviour on following session events is described below:

  • On Logon or Reconnect:

HKLMSoftwareCitrixMSLicensigReplicateCache registry key and corresponding nodes under HKLMSoftwareCitrixMSLicensig registry key to check if any of the licenses has same index as RdsCalId.

  • On session audit event:

HKLMSoftwareCitrixMSLicensigReplicateCache registry key and corresponding nodes under HKLMSoftwareCitrixMSLicensing registry key. For each node under HKLMSoftwareCitrixMSLicensigReplicateCache registry key, Stack Control would read license information from corresponding node under HKLMSoftwareCitrixMSLicensing, create a blob of byte array and write license information to the blob.

  • On Validate event:

Create node and write license information to node under HKLMSoftwareCitrixMSLicensing

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Error: “AddOrRemoveSSONProvOrder: Could Not Open Key for Access” While Installing Receiver 14.4.1

Uninstalled traces of Receiver using Receiver Cleanup Utility.

Checked HKEY_LOCAL_MACHINESYSTEMServicesPnSson.

This key cannot be removed or accessed or read.

Checked HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetworkProviderOrder

and set “ProviderOrder”=”RDPNP,LanmanWorkstation,webclient,PnSson”

Restart client machine and attempt to install receiver.

Receiver 4.4.1 installation was successful.

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How to change “Default Paper Size” while using Citrix universal printer

To change the default settings for the Citrix Generic Universal Printer by overriding the hard-coded default settings of the Citrix Generic Universal Printer, we use the following registry entry:

Use the following registry values to override the default settings with Citrix Universal Printer :

HKEY_LOCAL_MACHINESOFTWARECitrixPrintUPDDevmode

Name: Refer the table mentioned in CTX113148

Type: REG_DWORD

Data: Refer the table mentioned in CTX113148

But if we want to set Paper Size to a specific size using “EMF” and “XPS” ,those registry keys differ.

And to make it work with both “EMF” and “XPS” ,we need to apply both these registry entries :

UPDDevmode Reg

For Example to set a “PaperSize – A4” ,we will see the following behavior using “EMF” and “XPS” driver preference set in policy.

PaperSize

With “EMF” :

  • If we set dmPaperSize (9 = A4) in register key /Citrix/Print/UPDDevmode ,the dmPaperSize value will nothelp us in changing the value in Citrix Universal Printer’s properties.
  • However if we use dmFormname (A4) in the register key /Citrix/Print/UPDDevmode , dmFormname value will help us in changing the value in Citrix Universal Printer’s properties.

Similarly

With “XPS”:

  • If we set dmPaperSize (9 = A4) in register key /Citrix/Print/UPDDevmode ,the dmPaperSize valuewill help us in changing the value in Citrix Universal Printer’s properties.
  • However if we use dmFormname (A4) in the register key /Citrix/Print/UPDDevmode , dmFormname value will nothelp us in changing the value in Citrix Universal Printer’s properties.

Note:-

  • We always pick up the devmode settings from the remote printer. If the remote/client endpoint sets it to be “Letter”, it will be letter, even if registry says “A4”.
  • The registry override is only for Citrix Universal Printer, which is not linked to any specific printer defined on the Client endpoint.
  • For all the other printers, it will pick up the client devmode settings. Refer to CTX106812

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Error: “Cannot connect to server: please check network and try again” on Receiver

The request for resources/list can be very time consuming and can take upto 30 seconds in worst cases (depending on the performance of the network, StoreFront server or other components). This can cause timeout on the Receiver UI. But the response has been received successfully on the Receiver side.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

We can figure out whether this issue is caused by network latency by adding the following registry key on the client:

HKEY_LOCAL_MACHINESOFTWAREWow6432NodeCitrixDazzle

Reg_SZ WebUILoadingWatchDogTimeoutMs

WebUILoadingWatchDogTimeoutMs controls the timeout value of watchdog.

Alternately, turn off the Unified Experience in StoreFront (if Receiver 4.4 is being used).

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Understanding Shift+F11 Key Combination Behavior in Citrix Receiver

This article is intended for Citrix administrators and technical teams only.



Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


This article describes the behavior of Shift+F11 key combination and how to disable or enable the hotkey mapping of the Shift+F11 key combination.

For Receiver/Plug-in (Citrix Client) versions 10.214, 10.223, 10.225, 10.230, 11.x, 12.x , see the Additional Resourcessection.

Background

Shift+F11 keys minimizes an ICA session window for fixed windows and published desktops. Some applications might use this key combination to perform specific functions requiring you to change this key mapping.

Disable or Enable Hotkey Mapping

For Receiver users, import the “icaclient.adm” template into Active Directory and then propagate it to the clients.

Using the GPO (policy) option with the “icaclient.adm” template file that comes with the installation or download package, go to the following path to configure the hotkey:

User Configuration > Administrative Templates > Classic Administrative Templates > Citrix Components > Citrix Receiver > User Experience > Keyboard Shortcuts

Note: For change of legacy 10.1 behavior, you must modify the client configuration settings to change the hotkey mapping of Shift+F11.

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

Edit the registry or distribute a .reg file to set the following registry value:

Path: HKEY_LOCAL_MACHINESOFTWARECitrixICA ClientEngineConfigurationAdvancedModulesHotkey Keys

Value Name: F11

Value: 0
(set to 0 (zero) to disable)

Additional Resources

This behavior has been reverted in Receiver/Plug-in (Citrix Client) versions 10.214, 10.223, 10.225, 10.230, 11.x, 12.x so that the default behavior when pressing Shift+F11 no longer minimizes the session; instead, the key sequence is passed to the session.

To revert to the previous default behavior as first introduced in Version 10.100 of the client, set the values Hotkey13Shift=Shift and Hotkey13Char=F11 under :

HKEY_LOCAL_MACHINESOFTWARECitrixICA ClientEngineLockdown ProfilesAll RegionsLockdownClient EngineHot Keys or in the WFClient section of the “appsrv.ini” or “.ica file”.

CTX140219 – How to Enable or Disable Hotkeys within an ICA File (including Template.ica file)

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How to Automatically Move Applications to Start Menu Using Receiver for Windows 4.0 and 4.1

To make this instant, add a new subkey or entry to the registry with the following command syntax:

Caution! Refer to the Disclaimer at the end of this article before using Registry Editor.

  • REG ADD HKLMSOFTWAREWow6432NodeCitrixDazzle /f /v InitialRefreshMinMs /t REG_SZ /d 1

  • REG ADD HKLMSOFTWAREWow6432NodeCitrixDazzle /f /v InitialRefreshMaxMs /t REG_SZ /d 1

To prevent dialog boxes when resources are removed from the server, use the following command syntax:

REG ADD HKLMSOFTWAREWow6432NodeCitrixDazzle /f /v DontWarnOfRemovedResources /t REG_SZ /d True

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Workspace App for Windows – Error “Cannot start app” intermittently

In Receiver’s error file you will find following message:

Launch error code: 3

Error launching the ICA file

Unable to launch using CCM (url)

at Dazzle.LaunchUtils.ICALaunchUtils.LaunchViaFile(String quotedIcaFilePath, String cmdline, String url)

Create the following exclusions for Imprivata hooking files in the client/end point registry:

[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSSOProviderISXAgentHookInit]

“Concentr.exe”=””

“SelfService.exe”=””

“AuthManSvr.exe”=””

“Receiver.exe “=””

“SelfServicePlugin.exe”=””

“wfcrun32.exe”=””

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